Bakery Customer Service FT
About The Position
Responsible for offering extraordinary customer service. This role involves greeting customers, responding to inquiries, fulfilling special requests, and resolving complaints. The position also includes taking orders, preparing baked goods, serving food and beverages, wrapping items, labeling sold items, and managing inventory. The Bakery Customer Service representative will also replenish display cases and ensure adherence to safety and health regulations. Additionally, they will support the company's guiding principles, goals, and vision, maintain a professional image, and ensure a safe and organized work environment.
Requirements
- Strong interpersonal and verbal communication skills.
- Ability to multitask and use organizational skills.
- Ability to work a flexible schedule including holidays and weekends.
- Timely and consistent attendance.
Nice To Haves
- 1-2 Years previous bakery experience preferred.
Responsibilities
- Greet all customers and ensure extraordinary customer service.
- Respond to customer inquiries, fulfill special requests, and resolve complaints.
- Solicit sales by educating customers and offering suggestions.
- Take customers' orders and write ordered items on tickets.
- Prepare food such as cookies, pies, brownies, etc., using recipes or following directions.
- Serve food, beverages, or pastries to customers.
- Wrap menu items such as cakes, pies, and pastries for customer orders.
- Label items sold using scales or other pricing methods.
- Review orders for completeness, and if out of stock, contact Department Manager to place a special order or contact other stores for availability.
- Fulfill special orders and requests utilizing all tools provided.
- Replenish foods in demos and display cases.
- Abide by safety, health, and security rules.
- Complete specials projects and other duties as assigned.
- Maintain regular and predictable attendance.
- Uphold the 7 guiding principles of the company.
- Support goals and vision of General Manager.
- Consistently present a professional personal image and uphold the company’s uniform policy.
- Maintain a safe, clean, and well-organized working and shopping environment.
- Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
