BAKERY CUSTOMER SERVICE FT
About The Position
Responsible for offering extraordinary customer service. This role involves immediately greeting all customers, responding to inquiries, fulfilling special requests, and effectively resolving complaints. The position also requires soliciting sales of new or additional services/products by educating customers and offering suggestions. Key tasks include taking customer orders, preparing food items like cookies, pies, and brownies, serving food/beverages/pastries, and wrapping/labeling items for customer orders. The role also involves reviewing orders for completeness, placing special orders if items are out of stock, replenishing demos and display cases, and adhering to safety, health, and security rules. Additionally, the position supports the company's guiding principles and vision, maintains a professional image, ensures a safe and clean working environment, and complies with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures, and local food and sanitation laws. Regular and predictable attendance is essential, and the ability to work a flexible schedule including holidays and weekends is required.
Requirements
- Strong interpersonal and verbal communication skills
- Ability to multitask and use organizational skills
Nice To Haves
- 1-2 Years previous bakery experience preferred
Responsibilities
- Immediately greet all customers and ensure extraordinary customer service
- Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints
- Solicit sale of new or additional services or products by educating customers and offering suggestions
- Take customers' orders and write ordered items on tickets
- Prepare food such as cookies, pies, brownies, etc. using recipes or following directions
- Serve food, beverages, or pastries to customers
- Wrap menu items such as cakes, pies, and pastries for customer orders
- Label items sold using scales or other pricing methods
- Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability
- Fulfill special orders and requests utilizing all tools provided
- Replenish foods in demos and display cases
- Abide by safety, health and security rules
- Complete specials projects and other duties as assigned
- Regular and predictable attendance
- Upholds the 7 guiding principles of the company
- Support goals and vision of General Manager
- Consistently presents a professional personal image and uphold the company’s uniform policy
- Maintain safe, clean and well-organized working and shopping environment
- Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws
- Ability to work a flexible schedule including holidays and weekends
- Timely and consistent attendance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
