Bakery Customer Service
About The Position
DeLallo Italian Marketplace is looking for friendly, dependable, and customer-focused Bakery Counter Associates to join our team. This is a great opportunity for someone who enjoys working with customers, fresh baked goods, specialty desserts, Italian pastries, breads, cookies, and high-quality marketplace products in a fast-paced retail environment. Bakery Counter Associates provide excellent customer service while assisting customers with bakery selections, packaging products, maintaining displays, and helping keep the bakery department clean, organized, and ready for business. This position may also assist with light bakery finishing duties such as decorating pastries, icing items, filling cannoli and pastries, writing on cakes, slicing bread, and taking customer orders. The ideal candidate is friendly, dependable, detail-oriented, and willing to learn about DeLallo’s bakery products and specialty Italian items.
Requirements
- Applicants must be 18 years of age or older
- Friendly, customer-focused attitude
- Dependable, punctual, and willing to learn
- Ability to work in a fast-paced environment
- Strong attention to detail
- Ability to follow food safety and sanitation procedures
- Comfortable standing, walking, bending, and working with food throughout the shift
- Ability to safely use or learn to use scales, packaging equipment, bread slicers, and department tools
- Strong teamwork and communication skills
- Weekend availability is required
Nice To Haves
- Previous bakery, grocery, retail, restaurant, food service, or customer service experience is helpful but not required
- Bakery decorating, cake writing, pastry finishing, or order-taking experience is a plus
- Interest in baked goods, desserts, specialty foods, and Italian products
Responsibilities
- Assist customers at the bakery counter in a friendly and professional manner
- Package, label, and display bakery items, pastries, breads, cookies, cakes, and desserts
- Help customers with product selections, special requests, and bakery orders
- Take customer orders accurately and communicate order details as needed
- Assist with light pastry decorating, icing items, and finishing bakery products
- Fill cannoli and pastries according to department standards
- Write on cakes and assist with basic cake finishing as needed
- Use a bread slicer to slice bread according to customer and department needs
- Maintain clean, full, and attractive bakery displays
- Stock, rotate, and organize bakery products
- Check product dates and help ensure quality and freshness
- Follow proper food handling, sanitation, and food safety procedures
- Use scales, packaging equipment, bread slicers, and department tools safely
- Keep work areas clean, safe, and organized
- Support bakery production and other marketplace departments during busy periods as needed
- Follow company policies, safety standards, and department procedures
Benefits
- Major holidays are off with pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
