Bakery/Coffee Shop Lead

Metropolitan Market • Seattle, WA

1d • Onsite

About The Position

Key leaders lead by example training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!

Requirements

• High level of self-motivation and initiative
• Able to problem solve
• Proven success working in a diverse team environment
• Demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines
• Excellent time management and organizational skills
• Deliver exceptional customer service
• Strong interpersonal and oral communication skills
• Comprehensive knowledge and understanding of food and coffee, including ingredients, applications, pronunciations and culinary skills.
• Knowledge of food safety, HACCP/Department of Health guidelines.
• Two years barista and bakery experience
• 2 years of customer service experience.

Responsibilities

• Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
• Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns.
• Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
• Works in partnership with the Bakery/Coffee Shop Assistant Team Leader to determine order quantities and verify cost of goods; assumes primary responsibility for store-level vendor relations.
• Assists with quarterly physical inventories and practices inventory control.

Benefits

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees