BAKERY/CAKE DECORATOR UN
About The Position
The Bakery/Cake Decorator provides exceptional customer service while helping maintain a safe, clean bakery environment. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The associate is expected to support the Customer 1st strategy and model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery items to customer specifications, including decorating cakes, pastries, cupcakes, cookies, and other products. It involves preparing and mixing ingredients according to recipes; using bakery and kitchen equipment appropriately; packaging, labeling, stocking, and inventorying merchandise; and checking freshness, dates, temperatures, and product quality. The role also answers customer questions, makes recommendations, offers samples, and informs customers about bakery specials. Associates follow food safety and safety procedures, report discrepancies and hazards, and notify management of accidents, repair needs, and other issues.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
- Current food handler’s permit once employed.
Nice To Haves
- Bakery or cake decorating experience.
- Retail experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates.
- Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Prepare bakery items according to customer requests using appropriate bakery equipment.
- Offer product samples and inform customers about bakery specials.
- Provide customers with fresh ordered products and correct portion sizes to prevent shrink.
- Recommend bakery products to help customers find what they want and need.
- Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
- Prepare foods according to temperature logs and cooking instructions.
- Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
- Prepare, package, label, and inventory ingredients and merchandise appropriately.
- Check product freshness and sell-by dates and take appropriate action.
- Use kitchen equipment, including stoves, computerized scales, and freezers, properly.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Maintain a positive attitude and help customers locate products in the store.
- Stay current on present, future, seasonal, and special advertisements.
- Monitor inventory and stocking conditions and note discrepancies.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment preventively and notify the appropriate department or store manager about needed repairs.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
