HK Bakery - Bakery Associate 1

Hotels and Resorts of Halekulani•Honolulu, HI

2d•Onsite

About The Position

As an integral part of a team, the Bakery Associate is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service. Service of all aspects of coffee, tea and juice service in accordance with hotel standards. Prepare, retrieve and serve beverage and food orders to guest promptly, courteously and professionally according to Halekulani standards. Assists in the maintenance of the boulangerie, kitchen and all needed equipment.

Requirements

High school diploma or equivalent vocational training certificate, prior restaurant service and guest relations experience preferred.
Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the essential functions of the position.
Liquor Commission Card as required by state law
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
Must be highly organized, detail-oriented and have the ability to multi-task.
Ability to maintain positive guest relations at all times.
Familiarity with P.O.S. system operation and manual procedures.
Must be able to prioritize tasks while maintaining timeliness.
Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Requires the ability to read and perform mathematical calculations.
Requires concentration, alertness and attention to detail.
Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.
Ability to access all areas of the bakery, including offices, sales floor, registers, stock areas, kitchen, and walk-in coolers and freezers.
Ability to move equipment and merchandise as needed.
Ability to lift and carry items weighing up to 50 pounds occasionally.
Ability to stand and/or walk for up to eight (8) hours per shift.
Ability to sit or stand for extended periods of time.
Ability to perform repetitive movements including walking, standing, bending, stooping, reaching, and lifting.
Ability to reach up to six (6) feet.
Talking (in-person) to co-workers
Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)
Talking (in-person) to the public (including guests)
Responding to written or verbal requests from co-workers
Receiving verbal instructions
Receiving written instructions
Reading

Nice To Haves

prior restaurant service and guest relations experience preferred

Responsibilities

Take guests’ food & beverage orders, utilizing suggestive selling techniques; serve orders to guests.
Prepare beverage orders such as specialty coffee, tea and other items offered in the boulangerie and restaurant.
Assist guests with orders and prepare as requested and ensure that they are prepared within designated timeliness.
Maintain complete knowledge of bakery products, coffee and tea characteristics and description.
Maintain positive guest relations. Promote program through guest interaction and feedback.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests’ needs, respond promptly and acknowledge all guests.
Clean and reset tables immediately.
Complete opening side duties as assigned.
Complete closing side duties as assigned.
Perform proper check settlement, tip reporting and closing reconciliation procedures.
Responsible for replenishing products in display case. Retrieving products from bakery area.
Responsible for maintaining, preparing and stocking logo packaging items for all bakery items.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Check storage areas for proper supplies, organization and cleanliness. Inform designated personnel to rectify any cleanliness/organization deficiencies.
Establish par levels. Check the status of all orders and ensure that they are delivered within designated timelines.
Assist other staff whenever necessary.
Complete all paperwork and closing duties in accordance with departmental standards.
Perform all other duties as may be required or assigned.