Baggage Storage Supervisor - JFK John F Kennedy International Airport - Full-time
About The Position
Smarte Carte is seeking a Baggage Storage Supervisor for their location at JFK John F Kennedy International Airport. This is a full-time position offering competitive pay and outstanding benefits. The role involves providing direct leadership to the labor force in passenger terminal areas, focusing on service, maintenance, collections, and communication to enhance productivity, vend quality, and the customer experience. Smarte Carte is a global provider of travel and leisure infrastructure solutions with over 50 years of experience, partnering with major venues worldwide. They pride themselves on a diverse and inclusive workforce and are committed to environmental responsibility.
Requirements
- High School Diploma required
- Ability to get Airport Badge is required
- Drivers License is required
- Lift 40lbs
- Push/pull 75lbs
- Walk & stand for duration of shift
- Computer and Smart Phone proficient
- Proven leadership skills
- Cash control experience preferred
- Technologically adept and receptive to learn computer-based reporting tools.
- Ability to stay poised and professional in high pressure situations.
- Capable of focusing on the “Big Picture” rather than immediate short-term effects.
- Ability to apply the appropriate level of workplace flexibility.
- Receptive to criticism and feedback from your team in order to improve the operation.
- High degree of integrity and self-discipline
- Ability to effectively analyze data and problem solve situations based on available information.
- Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Strong interpersonal & communication skills
- Running, maneuvering, navigating, or driving vehicles or mechanized equipment.
Nice To Haves
- previous supervisor experience preferred
- General knowledge of vended service products preferred
- Airline experience is a plus
- Bi or Multilingual preferred
Responsibilities
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Maintain a safe working environment by monitoring safety procedures.
- Process bags stored and picked up.
- Process lost and found items.
- Provide customer service to all customers.
- Keeping the work area clean.
- Collaborate with workers and managers to solve work-related problems.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Explain regulations, policies, or procedures.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, etc.).
- Assist with collections, counting/recording money.
- Assess training needs of staff and arrange for or provide appropriate instruction.
- Other duties as assigned.
Benefits
- Group Health Insurance; Medical & Dental
- Company Paid Life Insurance
- Company Paid Short-Term Disability
- Matching 401k
- Paid Time Off
- Paid Holidays
- Wellness Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
