Baggage Service Agent
About The Position
Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine the service needs of customers, assisting with baggage issues, including lost, damaged, and pilfered luggage. Make baggage arrival announcements when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later-arriving bag information. Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process. Monitors damage claims and makes settlements. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery services or other available means.
Requirements
- Customer Service experience preferred
- Must be able to lift 70lbs or more
- Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
- Be able to maintain customer service professionalism while under pressure and stressful environment
- Must be able to speak and be understood, hear, and comprehend the English language
- stand for long periods of time
- be able to lift approximately 50 pounds
- be able to relocate in the event of an emergency
- have a neat and professional appearance
Responsibilities
- Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers.
- Determine the service needs of customers, assisting with baggage issues, including lost, damaged, and pilfered luggage.
- Make baggage arrival announcements when customers arrive in the claim area, providing information and instructions.
- Log each flight as bags are delivered to the claim area.
- Updates records with later-arriving bag information.
- Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process.
- Monitors damage claims and makes settlements.
- Coordinate the return of lost and/or damaged luggage to customers.
- Prepare bag delivery orders and arrange for delivery services or other available means.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
