Baggage Service Agent - BSO

Menzies Aviation Careers•Salt Lake City, UT

3d•Onsite

About The Position

The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures. Menzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

Requirements

Must be 18 years of age or older
HS Diploma or GED
One (1) year of airline, airport, baggage service, or customer service experience
Minimum one (1) year of lead or supervisory experience
Strong leadership, communication, and conflict-resolution skills
Proficiency with airline baggage systems and Microsoft Office applications
Ability to multitask and make decisions in a fast-paced operational environment
Strong organizational and problem-solving abilities
Excellent verbal and written communication skills
Airline or Airport Operations leadership experience
Possess the tact to deal with all levels of employees and client representatives.
Ability to stand and walk for extended periods throughout airport terminals and operational areas.
Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly.
Ability to work indoors and outdoors in varying weather conditions and airport environments.
Ability to bend, stoop, kneel, and maneuver equipment safely.
Must pass pre-employment and random drug test.
DMV check may be required.
Must be able to read, write, understand and carry out instructions in English.
Must meet necessary requirements to obtain a security sensitive identification badge
Must be able to verbally direct in English.
Must have good hearing and vision.
Treat all information as confidential.

Nice To Haves

May be required to work weekends, overnight shifts and holidays.

Responsibilities

Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently
Sort and transport luggage to designated areas within the airport
Operate baggage handling equipment, carts, belt loaders, and tugs safely
Ensure baggage is properly scanned, tagged, and routed to the correct flights
Inspect equipment and report maintenance or safety concerns promptly
Follow airline, airport, and TSA security procedures at all times
Maintain cleanliness and organization of baggage areas and workspaces
Assist with aircraft arrival and departure operations as needed
Work collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlines
Respond quickly to changing flight schedules and operational needs
Adhere to all safety regulations and company policies
Perform other duties as requested
Take reasonable care of the health, safety and wellbeing of yourself and others
Comply with the Substance Misuse Policy