Baggage Handler

Fontainebleau Las Vegas•Las Vegas, NV

8d•Onsite

About The Position

The Baggage Handler is responsible for providing a prompt, friendly, courteous, and fun experience to our arriving and departing guests. Baggage Handlers will also assist Bellmen with gridding, moving bags to various areas of the properties, and bell desk duties.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent
Excellent communication and interpersonal skills, with a welcoming and approachable demeanor
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Ability to maintain composure when working in busy and stressful situations
Ability to maintain the confidentiality of sensitive guest and company information
Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
Physical fitness and the ability to lift and carry luggage and packages for guests
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
Member frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision and peripheral vision.
Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Experience in a similar guest service role within a luxury hotel, high-end resort is a plus

Responsibilities

Greet guests with a warm and friendly demeanor, offering assistance upon their arrival and ensuring a gracious farewell upon departure
Assist with luggage gridding and baggage transport to locations other than hotel rooms
Safely transport luggage to and from guest rooms using designated carts and handling equipment
Help guests load and unload their belongings from vehicles, providing assistance as needed
Accept and log incoming packages and mail for guests, notifying recipients promptly
Foster positive guest relations by being approachable, courteous, and attentive to their needs
Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the Front Services management team or relevant management
Maintain a clear record of all unclaimed luggage, following established procedures for handling lost items
Collaborate with the hotel's front desk and security teams to manage lost and found items efficiently
Provide a current Nevada Motor Vehicle Report every 6 months, and immediately notify the department leader of any changes to the Nevada Driver’s License status
Maintain an organized and aesthetically pleasing bell service area
Present a professional appearance at all times, wearing a well-maintained uniform and name tag
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary