Baggage Handler

SP Plus Corporation•Portland, OR

1d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.
Education/Experience: High School Diploma or a combination of experience and education.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Professionalism: Reacts well under pressure.
Language/Communication Ability: Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers. Speaks clearly; Listens and gets clarification; Responds well to questions. Writes clearly and informatively; Able to read and interpret written information.

Responsibilities

Transfer luggage on and off of shuttle buses as travelers arrive and depart
Ensure travelers follow the correct path into the terminal or onto the shuttle buses
Comply with all safety, security, quality standards and procedures by SP+ Transportation and by regulatory authorities
Assist customers within the facility or as directed by the facility manager/supervisor
Resolve customer complaints independently or with the aid of a supervisor
Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts
Ensure highest level of customer service when providing baggage handling services to travelers
Perform any additional duties assigned by supervisor or facility manager