Baggage Handler
ABM•Denver, CO
•$20•Onsite
About The Position
Meet and greet arriving passengers in the claim area and provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, i.e., lost articles, lost, damaged and pilfered baggage. This is a good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
Requirements
- Must be 18 years of age or older
Nice To Haves
- 1 year of similar work experience
- 1 year of customer service experience
Responsibilities
- Make Baggage Arrival announcements when customers arrive in the claim area providing information and instruction.
- Monitor the delivery of baggage to the claim area; coordinate with Ramp Service regarding missing bags and handle irregularities associated with the baggage delivery process.
- Coordinate baggage change orders according to local procedures with ramp services.
- Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
- Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.
- Amend existing files with baggage status in a timely manner and pursuant to company policy.
- Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
- Process all baggage tasks in the Task Manager Workflow
- Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office Warehouse in accordance with prescribed timelines.
- Arrange baggage delivery with baggage service delivery providers
- Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices
- Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy
- Additional related duties as deemed operationally necessary by baggage service
Benefits
- ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
