Baggage Drop Agent - JFK Airport

PrimeFlight Aviation Services • Jamaica, NY

13h • Onsite

About The Position

The Baggage Drop Agent is responsible for assisting passengers with luggage check-in and ensuring an efficient, accurate, and customer-focused baggage drop experience. This role verifies travel documentation, processes baggage using airline systems, and ensures compliance with safety, security, and airline policies. The Baggage Drop Agent plays a critical role in maintaining smooth airport operations while delivering exceptional customer service in a fast-paced environment.

Requirements

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Ability to read, write, speak, and understand the English language, including written documentation
• Must have reliable transportation
• Demonstrated customer service experience preferred
• Strong interpersonal and relationship-building skills
• Ability to work in a fast-paced environment and manage multiple priorities

Responsibilities

• Greet passengers at the baggage drop area and assist with luggage check-in
• Verify passenger tickets and travel documentation
• Ensure correct tagging and processing of each piece of luggage
• Explain baggage policies, including weight limits, restricted items, and special handling procedures
• Operate computer systems to process baggage and generate luggage tags
• Assist passengers with self-service kiosks, when needed
• Handle oversized, fragile, or special care baggage with attention to detail
• Coordinate with airline staff regarding special luggage handling requirements
• Maintain an organized and efficient baggage drop area
• Collaborate with security personnel to ensure all baggage meets safety standards
• Report baggage irregularities, discrepancies, or security concerns immediately
• Provide passengers with information regarding flight status, gate locations, and airport services
• Ensure a smooth and timely baggage handling process for all customers
• Follow all company, airline, and airport protocols related to baggage handling
• Stay informed about updates to baggage handling procedures and technologies
• Record and report baggage handling activities and daily passenger interactions in accordance with company and airport regulations
• Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills
• Perform any additional duties as assigned by management

Benefits

• 401(k) with matching
• health, dental, vision, and life insurance
• paid time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed