Badger Central Bookstore and Services Associate

Amarillo College•Amarillo, TX

4d•Onsite

About The Position

The Badger Central Bookstore and Services Associate provides customer service and operational support for Amarillo College’s Central Bookstore and mailroom, serving students, faculty, staff, and community members in person and through online services. Supports daily bookstore and mailroom operations, including online order fulfilment, website and product management, inventory, receiving, transferring, and shipping. Assists with bookstore events and other operational needs while maintaining a professional, service-oriented approach and ensuring accurate and timely completion of assigned responsibilities.

Requirements

High School Diploma or GED
Three (3) years in a retail or online shipping operations.
Knowledge of customer service principles and practices.
Knowledge of retail, shipping, receiving, inventory, or mailroom operations.
Strong interpersonal and customer service skills, with the ability to interact professionally with students, faculty, staff, community members, and other customers.
Strong written and verbal communication skills.
Ability to navigate and maintain online systems, websites, and e-commerce platforms.
Ability to accurately enter, update, and maintain product information, pricing, inventory records, and other data.
Ability to organize, prioritize, and manage multiple responsibilities and projects with attention to detail and accuracy.
Ability to work independently while also collaborating effectively with others.
Ability to learn and perform a variety of bookstore, mailroom, shipping, receiving, and service-related functions.
Ability to handle sensitive and confidential information with discretion.
Ability to adapt to changing priorities and work a flexible schedule when operational needs require.
Commitment to providing high-quality, service-oriented support to students, faculty, staff, and the community.

Nice To Haves

Associate’s Degree
Four (4) years in a retail or online shipping operations.

Responsibilities

Provide professional and responsive customer service to students, faculty, staff, community members, and other customers utilizing bookstore, mailroom, and online services.
Support the day-to-day operations of the Central Bookstore and mailroom, including service, fulfillment, receiving, inventory, shipping, and related activities.
Manage online bookstore fulfillment operations, including processing orders, maintaining product listings, uploading products, and updating pricing and other website content.
Maintain and update the Amarillo College Bookstore website to ensure product information, pricing, and other content is accurate and current.
Receive, transfer, package, and ship bookstore products and other materials in accordance with established procedures.
Assist with inventory management for bookstore merchandise, mailroom supplies, and related materials; monitor inventory levels and assist with maintaining accurate records.
Provide support for bookstore events and activities, including off-campus events, as needed.
Develop proficiency in all facets of bookstore operations and provide cross-functional support to ensure continuity of services.
Communicate and collaborate effectively with Amarillo College personnel at all levels, community members, and management.
Handle sensitive and confidential information with appropriate discretion and professionalism.
Work independently while managing multiple responsibilities, priorities, and projects with attention to detail and accuracy.
Maintain a flexible schedule as needed to support bookstore operations and institutional events.
Perform other related duties as assigned.
Perform other work-related duties as required.
As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture that strives to serve students, peers and the community by embracing the AC Core Values: Integrity, Curiosity, Accountability, Relevance, and Engagement!