Backroom Supervisor

TJMaxx•Onalaska, WI

11d•Onsite

About The Position

Sierra at TJX Companies is seeking a Backroom Supervisor. This role is an elevated extension of the Coordinator role, where the individual will alternate their duties based on store needs. Primarily, they will perform the role of Coordinator, and occasionally act as a Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. This role models exceptional customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity while maintaining confidentiality. The Key Carrier acts as the Manager on Duty, adhering to company policy and procedure, and ensures the store team performs tasks and activities in accordance with the store plan, prioritizing as needed. They address immediate customer service issues, provide appropriate coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers. The role ensures accurate Associate coverage in service areas for a positive customer experience and ensures Associates adhere to all operational procedures. Communication with management and Associates is key for setting and addressing priorities, and providing progress updates. The Key Carrier provides and accepts feedback, recognition, and coaching, and partners with Management on Associate training needs to increase effectiveness. They ensure adherence to all labor laws, policies, and procedures, promote credit and loyalty programs, and support and participate in shrink reduction goals and programs. Safety awareness and maintaining a safe environment are also crucial. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player, working effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem solving skills.
Able to effectively coach, delegate, and follow-up on multiple people/tasks.
Able to act quickly under challenging circumstances.
Capable of multi-tasking.
Superior communication and organizational skills with attention to detail.
1 year retail experience.
6 months leadership experience.

Responsibilities

Models exceptional customer service.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Acts as Manager on Duty adhering to company policy and procedure.
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
Addresses immediate customer service issues and provides appropriate coaching to Associates.
Exercises discretion regarding customer service policies to satisfy customers.
Maintains accurate Associate coverage in service areas for a positive customer experience.
Ensures Associates adhere to all operational procedures.
Ensures opening/closing procedures are executed according to company guidelines.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Provides feedback, recognition and coaching to Associates.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.