Backroom Coordinator

TJX•Framingham, MA

5h•Onsite

About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively, and coordinating teamwork. The role helps deliver an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Coordinator organizes truck deliveries and back stock, supports merchandise flow to the sales floor, trains and mentors Associates, monitors productivity, and works with management to meet store priorities and standards. The position also supports safety, compliance, shrink reduction, and credit and loyalty programs. The role is located at HomeGoods Store 0167 in Framingham, Massachusetts, and pays $17.25–$17.75 per hour at the starting range.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to lift heavy objects, with or without reasonable accommodation.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Uphold merchandising philosophy and signage standards.
Maintain backroom organization, cleanliness, and recovery standards.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.