(PRI) Backroom Associate - Sam's Club (Tiempo Completo / Turno 9a-6p/ Dias libres Jueves y Viernes)

Walmart • San Juan, PR

7d • Onsite

About The Position

This position provides customer service by acknowledging customers, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services while maintaining a safe shopping environment. The associate will also provide direction and guidance to other associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines. They will maintain their area of responsibility in accordance with company policies and procedures, ensuring claims and returns are handled properly, the area is zoned, merchandise and supplies are arranged and organized, and shrink and damages are identified. This role also assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures, supporting the Open Door Policy, and conducting daily meetings. The associate will participate in the hiring, recruiting, training, coaching, and evaluation of associates in their assigned area. They will work with associates to ensure proper execution of customer inventory flow, backroom standards are maintained, freight is processed correctly, and the backroom is ready for incoming freight. Additionally, they will ensure claims associates are processing claims according to company policies. The role emphasizes respecting individuals by embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. It also involves working as a team, building strong relationships, communicating with impact, energy, and positivity, and strengthening the team by helping, developing, and mentoring others, recognizing contributions and accomplishments. The role also requires acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable. It supports Walmart's goal of becoming a regenerative company by making a positive impact. Associates are expected to act in a selfless manner and be humble, self-aware, honest, fair, and transparent. They must serve customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering how their work impacts the team's ability to deliver on the company's purpose. Finally, associates are encouraged to strive for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Requirements

• Will meet all store requirements to handle and/or sell firearms, such as completion of a firearms-specific Criminal Background Check (CBC), Firearms Authorization Training, and state specific requirements within time frames permitted.
• Will successfully complete all job required trainings and assessments.

Responsibilities

• Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services while maintaining a safe shopping environment.
• Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines.
• Maintains area of responsibility in accordance with company policies and procedures by ensuring claims and returns are properly handled, area is zoned, merchandise/supplies are arranged and organized, shrink and damages are identified, and a safe work environment is maintained.
• Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.
• Participates in the hiring, recruiting, training, coaching, and evaluation of associates in assigned area.
• Works with associates to ensure proper execution of customer inventory flow, backroom standards are maintained, freight is processed correctly, and the backroom is ready for incoming freight.
• Ensures claims associates are processing claims according to company policies.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed