Backoffice Support Associate

Best Egg • Wilmington, DE

22h • Onsite

About The Position

The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates, notice of legal representation or bankruptcy, management of payment programs and other audit reporting, and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience, creating efficiencies within processes, identifying, and addressing customer trends, and fostering a strong, transparent relationship with all leadership. Flexibility, excellent time management and multi-tasking skills are essential.

Requirements

• 1+ years of financial services experience or equivalent
• Ability to work effectively in a team environment
• Strong Analytical Skills
• Excellent verbal/ written communications skills
• Strong organizational skills and ability to multitask
• Ability to work in a fast paced, production environment
• Effectively communicate with all levels of Marlette Funding Leadership
• Proficiency in navigating basic computer applications
• Extremely thorough with strong attention to detail and high emphasis on quality.

Responsibilities

• Read and comprehend customer written inquiries and refer to the appropriate line of business for processing
• Provide electronic correspondence in reply to requests
• Identify the specific document/ case type and the procedures that must be applied
• Various manager assigned tasks including business audits and exception processing
• Document retrieval and customer fulfillment
• Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate lines of business within pre- defined service levels
• Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes
• Account audits and root cause analysis
• Complaint handling and customer escalations
• Handling all risk events / incidents or control failures to be escalated, investigated, reported, and fixed at root cause to prevent reoccurrence
• Conduct tasks in a manner that complies with all consumer protection regulations

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed