Background Verification Analyst

Entrata • Lehi, UT

6d • Hybrid

About The Position

The Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment.

Requirements

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.
• Willingness to learn and accept coaching.

Nice To Haves

• Experience handling sensitive information preferred.
• Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
• Experience in the multi-family housing industry preferred.
• Bachelor’s degree preferred.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
• Manage and respond to inquiries from clients and consumers via phone and email.
• Provide guidance to clients and consumers on the next steps in the screening process.
• Deliver accurate and timely updates on open tasks to relevant stakeholders.
• Assist peers and co-workers with workload management and problem resolution.
• Participate in ongoing training sessions and team meetings.

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree