Background Investigator

Werner Enterprises•Omaha, NE

About The Position

Key Responsibilities: Comprehensive Application and Background Evaluation : Independently conduct thorough reviews of driver applications and consumer reports, verifying employment history, identifying gaps, and documenting verification results. Compliance and Driver Eligibility Determination and Decision Making : Conduct compliance and eligibility assessments by evaluating driver applications and verification details, making decisions on additional criminal history and motor vehicle reports as needed; proactively identify and flag applications that do not meet company standards, placing holds on driver files and initiating corrective actions for unmet employment or Tractor Trailer School requirements. Professional Communication and Issue Resolution : Maintain effective communication with applicants, previous employers, internal supervisors, and the safety department to resolve file discrepancies promptly, ensuring timely and accurate decision-making. File Preparation and Compliance Assurance : Prepare and finalize driver qualification files in line with company compliance standards, following a detailed checklist to ensure accuracy, completeness, and adherence to regulatory and internal requirements. Process Improvement and Risk Mitigation : Identify and recommend opportunities for improvement in background verification processes, collaborating with compliance teams to mitigate risks and maintain efficiency. Essential Skills and Qualifications: Administrative Judgment and Compliance Knowledge : Skilled in independently evaluating and interpreting applicant data in alignment with complex regulatory standards, exercising sound judgment on eligibility and compliance. Technical Proficiency : Skilled in operating standard office equipment (PC, fax machine, copier, zoom phone) and highly proficient in Windows and Microsoft office, including accurate and efficient data entry. Strong Organizational and Analytical Skills : Exceptional attention to detail and organizational abilities, ensuring the accuracy and security of sensitive information in a high-volume, fast-paced environment. Effective Communication and Problem Solving : Clear, professional written and verbal communication skills for resolving file issues and coordinating with applicants, with a demonstrated ability to solve complex issues promptly. Multitasking and Time Management : Ability to manage multiple tasks simultaneously while maintaining accuracy and compliance under deadlines. Education and Experience Requirements: High school diploma required; additional education or certifications are preferred. Minimum of 1 year of relevant office experience or equivalent. Proficiency in PC usage with at least 1 year of hands-on experience. We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age. By clicking “Submit” you are expressly consenting to our (available at https://www.werner.com/privacy-policy/ ) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.

Requirements

Administrative Judgment and Compliance Knowledge : Skilled in independently evaluating and interpreting applicant data in alignment with complex regulatory standards, exercising sound judgment on eligibility and compliance.
Technical Proficiency : Skilled in operating standard office equipment (PC, fax machine, copier, zoom phone) and highly proficient in Windows and Microsoft office, including accurate and efficient data entry.
Strong Organizational and Analytical Skills : Exceptional attention to detail and organizational abilities, ensuring the accuracy and security of sensitive information in a high-volume, fast-paced environment.
Effective Communication and Problem Solving : Clear, professional written and verbal communication skills for resolving file issues and coordinating with applicants, with a demonstrated ability to solve complex issues promptly.
Multitasking and Time Management : Ability to manage multiple tasks simultaneously while maintaining accuracy and compliance under deadlines.
High school diploma required; additional education or certifications are preferred.
Minimum of 1 year of relevant office experience or equivalent.
Proficiency in PC usage with at least 1 year of hands-on experience.

Responsibilities

Comprehensive Application and Background Evaluation : Independently conduct thorough reviews of driver applications and consumer reports, verifying employment history, identifying gaps, and documenting verification results.
Compliance and Driver Eligibility Determination and Decision Making : Conduct compliance and eligibility assessments by evaluating driver applications and verification details, making decisions on additional criminal history and motor vehicle reports as needed; proactively identify and flag applications that do not meet company standards, placing holds on driver files and initiating corrective actions for unmet employment or Tractor Trailer School requirements.
Professional Communication and Issue Resolution : Maintain effective communication with applicants, previous employers, internal supervisors, and the safety department to resolve file discrepancies promptly, ensuring timely and accurate decision-making.
File Preparation and Compliance Assurance : Prepare and finalize driver qualification files in line with company compliance standards, following a detailed checklist to ensure accuracy, completeness, and adherence to regulatory and internal requirements.
Process Improvement and Risk Mitigation : Identify and recommend opportunities for improvement in background verification processes, collaborating with compliance teams to mitigate risks and maintain efficiency.