Background Investigator

Werner Enterprises•Omaha, NE

19h•Onsite

About The Position

This role involves conducting comprehensive background investigations for driver applications. Key responsibilities include evaluating applications and consumer reports, verifying employment history, determining driver eligibility based on compliance and verification details, and making decisions on necessary additional reports. The position requires proactive identification of applications not meeting company standards, placing holds on files, and initiating corrective actions for unmet requirements. Effective communication with applicants, previous employers, supervisors, and the safety department is crucial for resolving discrepancies and ensuring timely decision-making. The role also includes preparing and finalizing driver qualification files according to company compliance standards, using a detailed checklist to ensure accuracy, completeness, and adherence to regulatory and internal requirements. Additionally, the position involves identifying and recommending process improvements to mitigate risks and maintain efficiency.

Requirements

High school diploma required.
Minimum of 1 year of relevant office experience or equivalent.
Proficiency in PC usage with at least 1 year of hands-on experience.
Skilled in independently evaluating and interpreting applicant data in alignment with complex regulatory standards, exercising sound judgment on eligibility and compliance.
Skilled in operating standard office equipment (PC, fax machine, copier, zoom phone) and highly proficient in Windows and Microsoft office, including accurate and efficient data entry.
Exceptional attention to detail and organizational abilities, ensuring the accuracy and security of sensitive information in a high-volume, fast-paced environment.
Clear, professional written and verbal communication skills for resolving file issues and coordinating with applicants, with a demonstrated ability to solve complex issues promptly.
Ability to manage multiple tasks simultaneously while maintaining accuracy and compliance under deadlines.

Nice To Haves

Additional education or certifications are preferred.

Responsibilities

Conduct thorough reviews of driver applications and consumer reports, verifying employment history, identifying gaps, and documenting verification results.
Conduct compliance and eligibility assessments by evaluating driver applications and verification details, making decisions on additional criminal history and motor vehicle reports as needed.
Proactively identify and flag applications that do not meet company standards, placing holds on driver files and initiating corrective actions for unmet employment or Tractor Trailer School requirements.
Maintain effective communication with applicants, previous employers, internal supervisors, and the safety department to resolve file discrepancies promptly, ensuring timely and accurate decision-making.
Prepare and finalize driver qualification files in line with company compliance standards, following a detailed checklist to ensure accuracy, completeness, and adherence to regulatory and internal requirements.
Identify and recommend opportunities for improvement in background verification processes, collaborating with compliance teams to mitigate risks and maintain efficiency.