DWM Backflow Specialist I (OES)

City of Atlanta•Atlanta, GA

1d•Hybrid

About The Position

Responsible for protecting the potable, non-potable water supply, and on site plumbing of customers by inspecting the installation of backflow assemblies, performing cross connection control testing, and conducting water use surveys. This position communicates with internal and external customers to maintain a database of all assemblies attached to the water distribution system.

Requirements

High School diploma or equivalent
Three (3) years of experience in water distribution and backflow prevention
Possession a valid driver's license issued by the State of Georgia
Knowledge of backflow prevention principles, cross-connection control, and water distribution systems.
Knowledge of potable and non-potable water systems and public health protection practices.
Knowledge of local, state, and federal plumbing codes, backflow regulations, and industry standards.
Knowledge of backflow prevention device types, installation requirements, and hazard classifications.
Knowledge of construction plans, site plans, GIS mapping, and plat cards.
Knowledge of database management and recordkeeping using software applications such as SwiftComply or similar asset management systems.
Knowledge of customer service principles and effective communication techniques.
Skilled in inspecting backflow prevention assemblies and identifying installation deficiencies.
Skilled in maintaining accurate electronic records and databases.
Skilled in interpreting construction plans, engineering drawings, and plumbing schematics.
Skilled in conducting field inspections and documenting findings accurately.
Skilled in troubleshooting customer concerns and resolving issues related to backflow protection.
Skilled in using Microsoft Office Suite (Word, Excel, Outlook) and GIS-based applications.
Skilled in organizing, prioritizing, and managing multiple projects and inspections simultaneously.
Skilled in verbal and written communication with customers, contractors, developers, and internal staff.
Skilled in preparing technical reports, notices, and documentation.
Ability to interpret and apply plumbing codes, cross-connection control regulations, and utility policies.
Ability to determine the appropriate backflow prevention device based on hazard level and water use.
Ability to conduct visual inspections and recognize code violations or improper installations.
Ability to analyze technical information and make sound recommendations regarding backflow protection.
Ability to establish and maintain effective working relationships with customers, contractors, developers, and coworkers.
Ability to work independently while managing assigned inspections and administrative responsibilities.
Ability to communicate technical information clearly to both technical and non-technical audiences.
Ability to maintain detailed, accurate, and confidential records.
Ability to work outdoors in varying weather conditions and travel throughout the service area to perform field inspections.
Ability to adapt to changing priorities, regulations, and operational needs while maintaining accuracy and attention to detail.

Nice To Haves

State of Georgia Water Distribution Certification.

Responsibilities

Coordinate virtual, phone, and on-site meetings with internal and external customers, contractors, developers (both commercial and residential) to ensure proper backflow device is installed for the correct level of potential hazard.
Attend pre-construction meetings in conjunction with the plan review team to ensure all new construction projects have the correct backflow preventer called out for installation on all approved construction plans.
Maintain and update an ever-changing digital record of all documented existing backflow devices in the distribution system using SwiftComply software.
Visually inspect and record each new backflow device installed on both commercial and residential properties connected to the distribution system.
Annotate and report violations of no protection or inadequate protection with required device type and installation instructions, for notice to be generated and sent to customer.
Troubleshoot and answer backflow complaints from customers.
Verify each change in device information with a field inspection and confirmation.
Produce water availability letters using GIS & plat cards for upcoming projects within the service jurisdiction.
Assist plan review team with confirmation of meters to be abandoned.
May perform other duties as assigned such as water truck inspections and fire hydrant meters with backflow device inspections.