BACK PARTS COUNTER SALES

CTP-Monroe•Monroe, LA

16h•Onsite

About The Position

Consolidated Truck Parts & Service specializes in bumper-to-bumper light, medium and heavy-duty truck and equipment repair. We provide Service Done Right to get our clients back on the road and making money as soon as possible. We exist to improve the lives of everyone with whom we come in contact by living out our core values. COMPANY CORE VALUES Core values are our most deeply held beliefs. These beliefs drive all our decisions, and our decisions drive our results. They are a huge part of who we are. As an employee, they must also be a huge part of who you are. • Do the Right Thing: No amount of money is worth betraying a trust. We do what is hard simply because it is right. • Relentless Drive: We do not stop until we achieve our goals. • Customer Focused: We are prepared to take excellent care of our internal and external customers. • Win As A Team: We collaborate, partner and each do our part. We help each other. POSITION GENERAL SUMMARY Primary responsibilities include: • Determine Parts Needed for Work Orders • Source and Buy Parts for the Shop • Receive, Post, Price Parts to Work Orders The Parts Representative – Back Counter reports directly to the General Manager. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Do The Right Thing • Follow the Customer Communication Process to ensure excellent service to our customers. • Effectively communicate features, benefits, and warranty policy information to Service Manager, Service Advisor or customer. • Communicate to our customers, vendors, Service Manager and Service Advisor accurate and timely information with notes in iTrack, over the phone, or via email. • Ensure that proper inventory procedures are followed in order to minimize shrinkage. • Maintain professional conduct and appearance at all times. • Ensure overall cleanliness of your workspace, the showroom, inventory area, and outside areas under your influence. Keep all inventory areas, parts, and shelves clean and maintained. Relentless Drive • Offer any suggestions to improve any process or procedure. • Grow your skills regularly and keep up to date through continuing education in technical knowledge, product specs, industry happenings, etc. Never stop learning. Customer Focused • This role contributes heavily to the success of our shop based on your interactions with the Service Advisors, Service Manager, and Technicians. Every opportunity should be taken to grow our business with your interactions with these internal customers. • Know the Technicians we serve and anticipate their needs by keeping their data accurate and be pro-active in your research by checking out the “worst case” scenario and having parts already looked up. Consolidated Truck Parts & Service Job Description Parts Representative Back Counter – REV 10132023 Page 2 of 2 • Be friendly, professional, and efficient when working with all customers, both on the phone and in person. • Make sure all information in our system is accurately input. • Promptly assist Technicians in selecting required parts and suggest associated parts requirements. • Ask questions to understand the parts needs of the Technician and provide custom solutions to fix whatever problems they have. • Answer the Service Manager’s, Technician’s and Service Advisor’s questions, calls and emails, providing price quotes and other information as requested. • Pull purchased parts from stock. • If the part is not in stock, determine availability and submit an emergency order if requested needed. Ask the Service Advisor or Service Manager how soon the part is needed and obtain authorization for freight charges when applicable. • Take parts to Technicians or put them on the shelf and then communicate with the Service Manager that the parts are available. • Review open sales orders every day for orders that need to be followed up on. Win As A Team • Help resolve any part or customer issue with the General Manager. • Work with the Inventory Manager in sourcing and buying parts at the best value. • Assist Service Department in sourcing and purchasing parts needed for service repairs in the shop. • Participate in yearly inventory counts and regular cycle counts. • Assist in shelving and putting away incoming stock inventory and new inventory stock. • Fill in for the Front Counter Person when they are absent and help with performing their job duties. • Fill in for the Inventory Manager when they are absent and help with performing their job duties. • Special duties as assigned by direct supervisor. PERFORMANCE STANDARDS • Handle internal parts sourcing requests estimated and on the work order with 24 hours • Phone answered by 3rd ring, all voicemails returned within 2 hours • 100% of all work orders receive complete Parts QC check including verification of parts returns, work order review and pricing review.

Requirements

Experience in the heavy duty/medium duty truck parts industry required.
Computer operating proficiency including competence with all Microsoft Office programs, industry specific applications and technical program.
Able to safely lift 50 pounds, walk, sit and climb.

Responsibilities

Determine Parts Needed for Work Orders
Source and Buy Parts for the Shop
Receive, Post, Price Parts to Work Orders
Follow the Customer Communication Process to ensure excellent service to our customers.
Effectively communicate features, benefits, and warranty policy information to Service Manager, Service Advisor or customer.
Communicate to our customers, vendors, Service Manager and Service Advisor accurate and timely information with notes in iTrack, over the phone, or via email.
Ensure that proper inventory procedures are followed in order to minimize shrinkage.
Maintain professional conduct and appearance at all times.
Ensure overall cleanliness of your workspace, the showroom, inventory area, and outside areas under your influence. Keep all inventory areas, parts, and shelves clean and maintained.
Offer any suggestions to improve any process or procedure.
Grow your skills regularly and keep up to date through continuing education in technical knowledge, product specs, industry happenings, etc. Never stop learning.
Know the Technicians we serve and anticipate their needs by keeping their data accurate and be pro-active in your research by checking out the “worst case” scenario and having parts already looked up.
Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
Make sure all information in our system is accurately input.
Promptly assist Technicians in selecting required parts and suggest associated parts requirements.
Ask questions to understand the parts needs of the Technician and provide custom solutions to fix whatever problems they have.
Answer the Service Manager’s, Technician’s and Service Advisor’s questions, calls and emails, providing price quotes and other information as requested.
Pull purchased parts from stock.
If the part is not in stock, determine availability and submit an emergency order if requested needed. Ask the Service Advisor or Service Manager how soon the part is needed and obtain authorization for freight charges when applicable.
Take parts to Technicians or put them on the shelf and then communicate with the Service Manager that the parts are available.
Review open sales orders every day for orders that need to be followed up on.
Help resolve any part or customer issue with the General Manager.
Work with the Inventory Manager in sourcing and buying parts at the best value.
Assist Service Department in sourcing and purchasing parts needed for service repairs in the shop.
Participate in yearly inventory counts and regular cycle counts.
Assist in shelving and putting away incoming stock inventory and new inventory stock.
Fill in for the Front Counter Person when they are absent and help with performing their job duties.
Fill in for the Inventory Manager when they are absent and help with performing their job duties.
Special duties as assigned by direct supervisor.