Back Office Technician

Acuity Eye Group•Torrance, CA

2d•Hybrid

About The Position

The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes. This role ensures a positive and professional environment where patients feel comfortable, prepares patients for treatment, and assists doctors. The technician collects and documents patient complaints, verifies ocular and medical health history, and obtains necessary consents. Key responsibilities include performing refractions, visual acuity assessments, intraocular pressure tests, and various diagnostic imaging procedures such as Fundus photos, Visual Field tests, Fluorescein Angiography, and Indocyanine Green Angiography. The technician also administers topical ophthalmic and dilation medications, maintains exam rooms, provides patient education, and ensures accurate documentation in the CareCoud/EMR system. Additionally, the role requires maintaining professional appearance and demeanor, adhering to company policies, and complying with state and federal regulations like OSHA, HIPAA, and ADA. Driving patients to other clinics may be required in some locations.

Requirements

High School education, GED or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel to other clinics as assigned.
Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).
Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Must address others professionally and respectfully by actions, words, and deeds.
Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Nice To Haves

Experience in the Ophthalmic or Optometric Industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician (preferred)
Certified Ophthalmic Assistant (preferred)
Valid Driver’s License may be required based on clinic location(s).

Responsibilities

Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
Collects and documents the patient’s chief complaint.
Verifies patient’s ocular and medical health history. Documents any medications patient is taking.
Obtains consents from patients. Ensures patients read and sign the consents.
Performs Refractions.
Administers basic Visual Acuity (VA) assessments.
Performs intraocular pressure (IOP) tests with a Tonopen unit.
Takes Fundus photos.
Administers a Visual Field (VF) test.
Performs Flourescein Angiogram (FA) procedures.
Performs Indocyanine Green Angiography (ICG) procedures.
Administers topical ophthalmic and dilation medications to patients.
Maintains a clean, sterile, and stocked exams rooms.
Provides written instructions and/or patient education materials for the patient to review at home. Ensures patient understands all instructions.
Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status.
Files patient forms and updates information in CareCoud/EMR system.
In some clinics, may be required to drive patients in a company-provided vehicle.
Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Other duties as assigned by management.