Lead, Back Office Clinic

Healthcare Outcomes Performance Company • Jacksonville, FL

5d • Onsite

About The Position

Southeast Orthopedic Specialists, a regional leader in orthopedic medicine established in 2001, is seeking a Back Office Clinic Lead to join their growing team. This role involves coaching and leading clinical staff to uphold the organization's mission, vision, and core values, ensuring efficient patient flow, and maintaining operational standards within the clinic. The Lead will also assist with training new hires, monitoring staff competencies, managing medical supplies, and supporting back office staff with patient issues and daily workflow.

Requirements

• High School Diploma or GED
• Medical Assistant Certificate
• Minimum 2 years working experience in a medical practice or clinic

Responsibilities

• Coach and lead clinical staff to instill the organization's mission, vision, and core values through education, demonstration, and results.
• Lead clinical staff to efficiently direct patient flow throughout the clinic.
• Assist back office staff as needed with rooming, assessment, procedure assist, and intake of medical history into EMR.
• Resolve daily workplace issues and maintain efficient workflow; assure coverage of all areas of responsibility.
• Ensure that back office new hires are adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Lead on-going quality monitoring of competencies of staff and assist in training and educations of all back office staff.
• Assist clinic management with receiving and reconciliation of medical supply, and medication, as necessary.
• Provide support to back office staff with patient issues, coordinate break and lunch coverage throughout the day.
• Monitor hallway for clean and properly stocked exam rooms per supply/instrument check list.
• Ensure that check-off list is accurate and completed.
• Assist with training and monitor the work of other back office staff, on-site, maintaining documentation and providing performance feedback to Clinic Supervisor.
• Comply with infectious waste procedures and control measures, and exam room and lab cleanliness as per protocol.
• Work flexible schedule including evenings, weekends and overtime, as necessary.
• Ensure new and existing back office staff have received all necessary and required training and have the skills necessary to complete their work.
• Assist Clinic Supervisor to review, implement, maintain and monitor the department's policies and procedures.
• Disseminate information to back office staff as necessary, regarding updates, changes and new developments with clinic policies and procedures, software updates, reports, and provide staff training as needed.

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED