Back Office Assistant Healthcare

Ethos Health Group LLC•Ocala, FL

4d•Onsite

About The Position

At Ethos Health Group, our Back Office Assistants play an important role in creating a smooth, compassionate, and professional experience for every patient. This is a hands-on position for someone who enjoys helping people, staying organized, supporting providers, and making sure the clinical side of the office operates efficiently. You’ll work closely with providers and the front office team to ensure patients receive attentive care while maintaining accurate documentation, strong communication, and a clean and professional clinical environment. The Back Office Assistant is an essential part of a busy medical practice, helping the team deliver an exceptional patient experience from check-in through treatment. The Back Office Assistant is responsible for supporting the provider and clinical team with daily patient-care and clinical administrative responsibilities. Your mission is to create an environment where patients feel welcomed, cared for, and respected; providers can focus on delivering excellent patient care; clinical tasks are completed accurately and efficiently; patient records and documentation remain organized and up to date; the back office remains clean, safe, and prepared; the entire team works together toward a common purpose; and patients receive the level of service and hospitality expected at Ethos. This role combines patient care, clinical support, documentation, organization, communication, and teamwork.

Requirements

High school diploma or equivalent
Previous medical office or healthcare experience preferred
Strong organizational and time-management skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to maintain patient confidentiality
Professional demeanor and exceptional customer-service skills
Comfortable using computers, EHR systems, and office technology
Ability to work effectively in a fast-paced environment
Ability to work as part of a supportive, team-first environment
Willingness to learn and follow clinical and company procedures

Nice To Haves

Previous experience as a Medical Assistant, Clinical Assistant, Patient Care Technician, or similar healthcare role
Experience working with an EHR
Experience with patient intake and clinical documentation
Experience assisting healthcare providers
Familiarity with HIPAA and OSHA standards
Experience working in a medical or clinical environment

Responsibilities

Welcome and assist patients in a professional and compassionate manner
Prepare patients for provider examinations and treatments
Obtain and document patient information accurately
Assist providers during examinations and procedures as appropriate
Answer patient questions and communicate concerns to the appropriate team member
Maintain patient comfort, privacy, and dignity throughout the visit
Follow established clinical workflows and office procedures
Communicate clearly with providers, patients, and other team members
Prepare examination and treatment rooms before and between patients
Assist providers with clinical procedures within the scope of the position
Perform or assist with basic clinical tasks as trained and permitted
Maintain appropriate clinical supplies and equipment
Ensure rooms are properly stocked and ready for patient care
Communicate patient needs and changes to the provider promptly
Help maintain an efficient patient flow throughout the day
Enter and update patient information accurately in the EHR
Complete required clinical documentation
Maintain organized patient records
Review documentation for accuracy and completeness
Assist with obtaining and organizing medical records when needed
Follow established documentation and communication procedures
Protect confidential patient information at all times
Keep examination and treatment areas clean and organized
Properly sanitize equipment and treatment areas according to office procedures
Follow infection-control and safety protocols
Maintain appropriate clinical supplies and inventory
Identify supply needs before they become an issue
Follow all applicable OSHA, HIPAA, and company policies and procedures
Report safety concerns or equipment issues promptly
Support providers and teammates throughout the workday
Communicate professionally and respectfully
Help teammates when needed
Take ownership of assigned responsibilities
Remain flexible in a fast-paced medical environment
Contribute to a positive, team-first culture
Maintain professionalism even during busy or challenging situations
Maintain patient confidentiality at all times
Protect PHI and follow HIPAA requirements and company protocols
Follow established clinical, safety, and compliance procedures
Ensure documentation is accurate, complete, and timely
Maintain a clean, safe, and professional clinical environment
Follow infection-control standards and appropriate safety practices
Treat every patient with professionalism, compassion, and respect
Take ownership of responsibilities and communicate concerns appropriately