Back of House Supervisor - Houston Hobby

Pet Paradise•Houston, TX

3d•Onsite

About The Position

Pet Paradise is looking for “pet people” with leadership experience and growth potential to fill our open Resort Supervisor position. This role involves direct supervision of Resort Associates and Playtime Coordinators, assisting the management team with training, performance reviews, and ensuring the cleanliness and care of guest areas and pets. The position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of suites, and the ability to lift up to 60 lbs. Flexibility in schedule, including days, nights, weekends, holidays, and peak times, is essential. The company offers significant opportunities for career development through various academies (Leadership, Dog Training, Grooming) and benefits such as complimentary pet day camp and boarding, on-demand pay, discounted veterinary care, and health insurance for full-time employees.

Requirements

Considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Strong organizational, cash management, and sales skills
Prior supervisory experience highly preferred
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Prior supervisory experience

Responsibilities

Providing direct supervision of our Resort Associates and Playtime Coordinators including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Maintaining cleanliness of suites and guest areas and feeding, exercising, and providing daily care for all guests
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team