Back of House Crew Leader

Magnolia•Waco, TX

2d•Onsite

About The Position

At Magnolia, the Back of House Crew Leader is a key part of the store leadership team and is responsible for directing and training associates through completion of daily tasks according to the standard operating procedures for receipt, quality inspection, inventory management, and replenishment. Crew Leaders lead with enthusiasm and are specialists in training and development. They connect with team members and guests in genuine and authentic ways and serve as Magnolia brand ambassadors. This position works from the Magnolia Silos Grounds in Waco, Texas. It reports to the Store Operations Manager and has supervisory responsibilities.

Requirements

Strong customer service skills
Ability to manage multiple tasks in a fast-paced environment
Ability to maintain a pleasant and professional demeanor while working with a sense of urgency

Nice To Haves

Proficiency in Microsoft Office Suite
Proficiency in NetSuite
High school diploma or GED equivalent
1-3 years of related work experience

Responsibilities

Coach team members, ensure efficient workflow, and maintain high quality standards
Assign daily tasks to Retail Stock Associates to meet assigned goals and metric objectives
Assist in onboarding, on-going training, and coaching of team to ensure strong team dynamics
Document daily activities, performance data, and any incidents
Ensure the printing of, training on, and verification of accurate product tags according to expectations
Communicate updates to team regarding product UPCs, names, or retail sales prices
Oversee the replenishment of items to all retail sales floors at the Magnolia Silos Grounds, maintaining healthy stock levels based on sales, storage space, and visual expectations
Responsible for removing damaged and/or defective product from available on hand inventory using inventory management system
Maintain accurate inventory by performing proper transactions (cycle counts, item receipts, transfers, and fulfillments) and following the assigned standard operating procedures
Utilize all available technology in order to create, assign, and complete tasks while also looking for opportunities to enhance processes within the system
Train team on performing daily functions using the inventory management system, handheld scanners, and written standard operating procedures
Collaborate with management to track team performance and provide feedback, addressing any issues and working to improve team productivity and morale
Honor company safety policies and procedures and work in partnership with the team to ensure a safe workplace
Perform other duties as assigned