Back-End Dept Supervisor

Lowe's Companies, Inc.•Maple Grove, MN

6d•$24 - $26•Onsite

About The Position

The Back-End Department Supervisor is responsible for overseeing and driving efficiencies in back-end operational activities, such as receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging. This role ensures that back-end operations do not negatively impact the customer or their ability to shop the store. The supervisor drives the completion of activities that ensure efficient disbursement of product from receiving to sales departments, ensuring shelves and top stock are consistently replenished. They also ensure products are stocked and fronted according to planograms, moving top stock down when necessary, noting areas where merchandise is low, and keeping aisles clear and neat. Additionally, this role drives the completion of activities that support an efficient and safe delivery process, including picking and staging product for delivery. As the Department Supervisor for Night Operations, this individual is responsible for these activities during the overnight shift, often being the only key-carrying manager in the building. This role also encompasses Manager-on-Duty (MOD) responsibilities, providing full leadership over the store, driving engagement, customer service, staffing, and operational efficiency. The MOD walks the store, observes customer/associate interactions, provides coaching, ensures associates are prepared, manages staffing for customer traffic, engages with customers, drives sales, shifts associates as needed, manages associate response to call buttons, validates store cleanliness and safety, and hands off shift observations to the next MOD. The MOD also funnels non-MOD activities to appropriate leaders and ensures accurate and efficient picking, preparation, packing, and shipping of Parcel orders for Parcel stores.

Requirements

High school diploma or GED
General Studies or equivalent years of experience in lieu of education requirement, if applicable
3 Years experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring and developing associates
Experience working cross-functionally
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment
Experience in customer service role
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Responsibilities

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
Participates in interviews and provides input into selection decisions for new associates.
Connects with the team daily to understand challenges and elevates issues when necessary.
Provides open and timely feedback and performance coaching, redirecting ineffective behavior and partnering with ASM for disciplinary action.
Encourages team to share ideas and best practices for customer service and support activities.
Empowers others to make decisions while providing guidance.
Provides recognition for accomplishments and effective behaviors.
Fosters an environment of associate growth and development through coaching and feedback.
Identifies and addresses associate relations concerns.
Monitors and drives team to achieve key operational performance metrics.
Identifies and implements solutions for barriers to operational processes or customer experience.
Responds quickly and effectively to unexpected events by reprioritizing tasks.
Monitors the safe operation of store power equipment and addresses violations.
Maintains focus on safety, security, and shrink prevention.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for theft or security risks.
Recommends and encourages team to identify operational strategies to reduce waste or product loss.
Analyzes operational activities to reduce impact on the customer.
Seeks performance feedback and pursues self-development opportunities.
Builds and maintains collaborative relationships with cross-functional partners.
Adapts quickly and effectively to work challenges and organizational change.
Oversees and drives efficiencies in front-end operational activities (e.g., check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.).
Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns.
Ensures appropriate headcount is allocated in each check-out and administrative area.
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
Monitors Customer Service desk activity, supporting when needed.
Performs payroll closeout process.
Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.).
Ensures that back-end operations do not impact the customer or the customer’s ability to shop the store.
Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished.
Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat.
Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery).
Provides full leadership over the store as Manager-on-Duty (MOD), driving engagement, customer service, and staffing and operational efficiency.
Walks the store, observing customer/associate interaction and providing in-the-moment coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales.
Shifts associates to areas of high customer traffic or department hotspots as needed.
Manages associate response to call buttons.
Validates that aisles remain clean, safe and free of clutter.
Hands off shift observations in-person to the next MOD.
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders.
Ensures items are picked for Parcel orders accurately and efficiently meeting customer promise and ship time standards (for Parcel stores only).
Ensures proper preparation, packing and shipping of Parcel orders, by utilizing the correct materials in a timely manner (for Parcel stores only).

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards