Full Time - Back End Clerk - Day

Lowe's Home Centers•Ithaca, NY

11d•Onsite

About The Position

The Back-End Clerk is responsible for processing customer returns, executing Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, and sorting returned merchandise. This role also supports receiving shipments, maintaining accurate inventory records, and ensuring proper storage and routing of goods. Additionally, the Back-End Clerk assists with administrative and logistical functions within the Receiving Office, including record retention, managing inbound/outbound schedules, and generating operational reports. The position requires adherence to safety procedures and may involve handling hazardous materials. Basic customer support for return inquiries and vendor communication for returns and credits are also part of the role.

Requirements

High school diploma or GED
1 year of experience processing and filing merchandise receiving paperwork
1 year of experience with store inventory receiving and administration
6 months of experience in warehouse data entry/bookkeeping
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
6 months of retail experience accepting or processing returns

Responsibilities

Process customer returns in accordance with company policies and procedures.
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
Coordinate vendor credits and replacements as required, following established guidelines.
Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy.
Maintain accurate records of all return transactions and associated documentation.
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
Process receiving paperwork and update inventory systems accurately.
Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing).
Support inventory accuracy through routine checks and report discrepancies to leadership.
Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
Coordinate with receiving and store teams to ensure efficient product flow.
Maintain organization of backroom and return areas.
Follow all safety procedures related to material handling, hazardous materials, and equipment use.
Identify and properly handle hazardous or restricted items in accordance with guidelines.
Maintain a clean, organized, and safe work environment.
Provide basic support for customer return inquiries when needed.
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
Maintain accurate record retention.
Confirm inbound and outbound truck schedules.
Complete daily and weekly operational reports.
Manage items that are out for repair.
Handle claims and inventory adjustments.
Provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed.
Other duties as assigned.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards