Full Time - Back End Clerk - Day
About The Position
The Back-End Clerk is responsible for processing customer returns, executing Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, and coordinating vendor credits and replacements. This role also involves sorting and dispositioning returned merchandise, maintaining accurate records of return transactions, and assisting with receiving shipments. The Back-End Clerk will update inventory systems, ensure merchandise is properly labeled and stored, and support inventory accuracy through routine checks. Additionally, this position generates and reviews reports related to returns and inventory exceptions, coordinates with other teams for efficient product flow, and maintains the organization of backroom and return areas. Safety procedures related to material handling and hazardous materials must be followed. The role also provides basic support for customer return inquiries and communicates with vendors or manufacturers. Within the Receiving Office, the Back-End Clerk supports administrative and logistical functions, including record retention, confirming truck schedules, completing operational reports, managing items out for repair, handling claims and inventory adjustments, and supporting receiver/stocker teams with truck unloading and PO processing as needed. Other duties may be assigned.
Requirements
- Full Time
- Day shift
Nice To Haves
- High school diploma or GED
- 1 year of experience processing and filing merchandise receiving paperwork
- 1 year of experience with store inventory receiving and administration
- 6 months of experience in warehouse data entry/bookkeeping
- 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- 6 months of retail experience accepting or processing returns
Responsibilities
- Process customer returns in accordance with company policies and procedures
- Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
- Coordinate vendor credits and replacements as required, following established guidelines
- Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
- Maintain accurate records of all return transactions and associated documentation
- Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
- Process receiving paperwork and update inventory systems accurately
- Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
- Support inventory accuracy through routine checks and report discrepancies to leadership
- Generate and review standard reports related to returns, damaged goods, and inventory exceptions
- Coordinate with receiving and store teams to ensure efficient product flow
- Maintain organization of backroom and return areas
- Follow all safety procedures related to material handling, hazardous materials, and equipment use
- Identify and properly handle hazardous or restricted items in accordance with guidelines
- Maintain a clean, organized, and safe work environment
- Provide basic support for customer return inquiries when needed
- Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
- Maintain accurate record retention
- Confirm inbound and outbound truck schedules
- Complete daily and weekly operational reports
- Manage items that are out for repair
- Handle claims and inventory adjustments
- Provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Annual bonuses
- Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
- Grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
