Part Time - Back End Clerk - Flexible

Lowe's Companies, Inc. • North Chesterfield, VA (Midlothian) 0113, VA

6d • Onsite

About The Position

This is a part-time position with flexible hours. The Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include processing customer returns, executing Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, coordinating vendor credits and replacements, and sorting/disposing of returned merchandise. The role also involves assisting with receiving shipments, maintaining accurate records, updating inventory systems, and supporting inventory accuracy. Additionally, the Back-End Clerk will coordinate with receiving and store teams, maintain organization of backroom and return areas, follow safety procedures, and handle hazardous items. Basic customer return inquiries may be handled, and communication with vendors/manufacturers for returns and credits is required. Administrative and logistical support includes maintaining record retention, confirming truck schedules, completing operational reports, managing items out for repair, handling claims and inventory adjustments, and assisting with truck unloading and purchase order (PO) processing.

Requirements

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• Maintain accurate record retention
• Confirm inbound and outbound truck schedules
• Complete daily and weekly operational reports
• Manage items that are out for repair
• Handle claims and inventory adjustments
• Provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed

Benefits

• Exceptional benefits and opportunities to grow their skills

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED