B2B Travel Agent (French)

David Kennedy Recruitment•Lisbon, VA

3d•Hybrid

About The Position

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Portugal. The role involves providing high-quality travel support to customers via chat, phone, and email, managing hotel, flight, rail, and car bookings, and analyzing customer needs to deliver suitable travel solutions. The agent will also support users with self-service functionality, maintain extensive supplier and destination knowledge, and handle complex itineraries including ticketing, reissues, cancellations, and PNR management. Ensuring compliance with company travel policies and global regulations is crucial. The role also involves collaborating with internal stakeholders, participating in training sessions, and providing operational feedback. Maintaining performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment is expected.

Requirements

Native/fluent in French, both oral and written.
Fluent in English (B2 or higher)
Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
Experience with ARC and BSP market booking practices
Understanding of travel industry regulations and global compliance requirements
Strong customer service and communication abilities
Ability to multitask and manage urgent travel-related requests effectively
Comfortable working in fast-paced international travel support environment

Nice To Haves

Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage

Responsibilities

Provide high-quality travel support to customers via chat, phone, and email
Manage hotel, flight, rail, and car bookings accurately and efficiently
Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
Support users with self-service functionality on the client’s platform and mobile application
Maintain extensive supplier, destination, and travel system knowledge
Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
Ensure compliance with company travel policies, customer procedures, and global travel regulations
Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
Participate in team meetings, product updates, and supplier/travel industry training sessions
Provide operational feedback to internal teams regarding customer experience and process improvements
Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.