B2B Customer Service Representative

Stanley Black & Decker • Towson, MD

2d • Remote

About The Position

Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. As the Customer Service Representative, you will support our Contact Centers daily operational rhythms. This includes handling of customer inquiries, sales order maintenance needs and problem resolution. As a Contact Center team member, you will communicate with customers via various channels using designated ERP, operating systems, and web-based tools. The Job: As a Customer Service Representative , you’ll be part of our Tools & Outdoor Contact Center team as a remote employee.

Requirements

• Patience and a Positive Attitude
• Willingness to learn and take initiative
• 0 to 1+ years’ worth of experience within customer service; call center environment preferred
• Requires High School Diploma or its equivalent

Nice To Haves

• Proficient in Microsoft Office
• SAP & Salesforce preferred
• Interpreting KPI’s

Responsibilities

• Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs)
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
• Consistently improve and manage customer communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Maintain working knowledge of all company products, services, and promotions

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED