B2B Account Manager
About The Position
HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives. We are seeking a B2B Account Manager who is responsive, organized, and motivated by winning business. This role is responsible for quickly responding to quote requests, managing customer follow-up in Freshsales, conducting regular account reviews with active customers, and reactivating dormant accounts. HC Brands generates a regular stream of inbound quote requests and leads through our websites. This role is responsible for responding quickly, converting those opportunities into orders, and pairing that inbound activity with proactive account review and reactivation work. This is a hands-on sales and account management role. Success in this position comes from moving quickly, communicating clearly, following through, and building trust with customers while identifying opportunities to grow revenue.
Requirements
- Responds with urgency and follows through
- Communicates clearly and professionally
- Comfortable asking for the business and working to close opportunities
- Organized and disciplined in managing follow-up activity
- Able to build trust and maintain strong customer relationships
- Can identify issues, solve problems, and keep opportunities moving
- Pays close attention to detail in quoting, pricing, and account records
- Takes ownership of results and looks for ways to improve performance
- Works well with internal teams
Nice To Haves
- 2–3 years of experience in sales, account management, customer relationship management, or a similar customer-facing role preferred
- Experience with B2B sales, quoting, or ecommerce is preferred
- Experience using a CRM; Freshsales experience is a plus
Responsibilities
- Respond quickly to quote requests and work to win deals
- Conduct 2–3 account reviews per week with existing customers
- Reactivate dormant accounts
- Manage activity in Freshsales
- Identify practical growth opportunities
- Work across teams to support the customer
Benefits
- Health, dental, vision, and life insurance
- 8 paid holidays
- Paid time off (PTO)
- 401(k) plan with a company match on the first 5% contribution
- 8 paid hours of community service time off
- 50% employee discount on our products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
