Azure Support Engineer

Softchoice•Calgary, AB

49d

About The Position

Softchoice is a software-focused IT solutions and services provider that helps organizations become agile and innovative, enabling their people to be engaged, connected, and creative. This involves migrating to the cloud, building future workplaces, and facilitating smarter technology decisions to ensure success for customers and employees. Softchoice supports its people through career development and fosters a culture of inclusion and belonging. The company is seeking an Azure Support Engineer to join its experienced Managed Services Operations team in Canada. This role focuses on supporting Azure-based services and requires a blend of technical expertise, strong communication, customer service skills, and IT service management process knowledge. Softchoice's Managed Service division has been operating for over fifteen years, ranking 5th worldwide and #1 in Canada among Managed Service Providers. The position offers the opportunity to work with a diverse client portfolio and their technical teams, supporting and improving IT business solutions while fostering personal and professional growth.

Requirements

A deep understanding of Microsoft Azure IaaS/PaaS platform.
Manage, maintain, and support the Azure Stack HCI infrastructure, including the creation, deployment, and administration of virtual machines, storage, and networking components.
Experience with Windows and Linux Server Operating Systems.
Knowledge or desire to develop skills and knowledge related to IaaS/PaaS platforms.
Strong, hands-on experience with Azure cloud solutions and Azure IaaS resources.
Experience with a variety of Microsoft technologies, including Windows Server, Hyper-V, and Storage Spaces Direct (S2D).
Should be ready to take Priority challenges related Azure Infrastructure
Monitor, manage and maintain day to day activities of Azure environments, respond and address system alerts, notifications.
Assist in daily administration and operational activities including monitoring, support, and maintenance of Azure workloads.
Participate in incident response activities and remediation efforts and should be able to deliver mentorship sessions related to Security and Governance in Azure Platform recommendations.
Should have good in-depth knowledge in Azure platform cost management and have hands on experience in Microsoft CSP and EA Programs
Should be able to adopt 3rd party platform tools like CloudHealth Tanzu for Logic Monitor for daily operations.
Hands-on with Azure Stack HCI performance and identify potential problems
5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
Azure related certifications.
Experience with security principles in Azure, Creating and Deploying ARM templates, ability to PowerShell scripts when required.
Experience working within a 24x7 technical support environment.

Nice To Haves

Terraform, Infrastructure as Code (IaC) tool knowledge
ITIL Certification is added advantage and good to have.
French speaking would be an asset.

Responsibilities

Analyze and troubleshoot complex technical support incidents and problems for our clients.
Document, implement and test changes in accordance with Change Management procedures.
Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
Maintain and improve technical documentation associated with supported client environments.
Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.