Azure Operations Lead

Accenture Federal Services•Lorton, VA

2h•$116,900 - $243,100

About The Position

We are seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI‑enabled capabilities while overseeing Azure cloud operations and secure access governance. The ideal candidate will bring extensive expertise in Azure platforms, process automation, Protection Level‑3(PL‑3) environments, STIG‑based configuration, JSIG‑compliant operational environments, and high‑quality operational support within a dynamic, mission‑focused setting.

Requirements

Extensive experience in cloud operations, enterprise ITSM, and service automation
Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows
Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services
Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence
Experience with automation of Infrastructure (IaC-Infrastructure as Code)
Experience with Azure Cloud, Windows Server, SQL Server, PowerShell scripting, and virtualization
Possess a DoD 8570/8140 Certification
US Citizen
Valid US Passport
Active TS/SCI

Nice To Haves

Hands-on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration
Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence
Demonstrated ability to manage Azure subscriptions and resources, including end‑to‑end lifecycle management, cost optimization, governance controls, and compliance alignment
Experience implementing and managing Azure Storage, including Storage Accounts, encryption configurations, lifecycle policies, and secure access patterns for mission workloads
Hands-on experience deploying, configuring, and maintaining Azure Virtual Machines, including images, extensions, backup configuration, monitoring, and performance tuning
Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/ExpressRoute connectivity,NSGs, and secure network architectures supporting PL‑3 and mission systems
Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics,and Kusto Query Language (KQL) for operational insight and troubleshooting
Certs in relevant technical areas

Responsibilities

Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI‑assisted service operations
Implement AI‑driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights
Architect, operationalize, and maintain Attribute‑Based Access Controls (ABAC) across enterprise systems Utilize Sentris for ABAC policy authoring and enforcement,ensuring accurate application of attributes across classifications, roles, and mission environments
Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise
Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers
Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements
Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations
Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration
Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission‑critical workloads