Aztec Lanes Supervisor

Associated Students, San Diego State University•San Diego, CA

1d•Onsite

About The Position

Under the direction of the Assistant Director of Business Development, the Aztec Lanes Supervisor assists in overseeing the day-to-day operations of Aztec Lanes, a bowling and games center, including programming, staffing, point of sale operations, and facility maintenance. This position oversees Lanes Attendants, Lanes Leads, and Maintenance Assistants.

Requirements

Four year degree from an accredited college or university required, or equivalent combination of education and experience
One year demonstrated experience overseeing operations and administration of a bowling and games center including: Staff supervision, special event planning, and league coordination required
Must have, or be able to attain, AED, CPR and First-Aid certifications through the American Red Cross or another nationally recognized organization
Anti-Harassment Training for Supervisors
Workplace Violence Prevention
Data Security & Privacy
Gender Awareness Training
Must professionally represent the Aztec Lanes, Aztec Union, Associated Students, and San Diego State University at all times
Must be able to successfully fulfill the Essential Duties of this job description and meet performance expectations
Highly organized, confidential and reliable individual with keen written and verbal communication skills and the ability to work in a diverse, frequently changing population of students, faculty and staff
Capable of maintaining positive working relationships with staff, University, customers and vendors
Must be able to perform a high level of customer service in a diverse and constantly changing environment
Must be an organized and effective leader willing to work as part of a team
Demonstrated success in mentoring work teams of diverse functions, complying with organizational policies and procedures and supporting change within an organization
Commitment to values of diversity, multi-culturalism, and higher education
Must be able to work with different work styles
Must be able to work efficiently and show initiative
Must be well organized, be able to effectively multi-task, prioritize work, problem solve, make decisions, and meet scheduled deadlines under pressure
Must be punctual and regular in attendance: arrive on time and ready for the workday
Must complete tasks satisfactorily
Must be able to work independently or as a team member
Must be able to work effectively with other employees/departments
Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint) and ability to learn and utilize new software programs
Ability to work with a diverse, frequently changing population of students, staff and faculty
Ability to gather and organize data, draw logical conclusions and discern implications
Must be self-motivated, self-starter and perform with minimal direction and supervision
Ability to present a consistent positive approach to students and all internal and external contacts by being courteous, respectful, helpful and cooperative at all times
Must be able to facilitate meetings, trainings, and orientations in a professional manner
Commitment to a high standard of safety and ability to communicate and train safety policies and procedures to staff
Strong ability to lead and motivate part-time student employees and knowledge of the principles and practices of effective supervision
Proven necessary supervisory skills including, but are not limited to: hiring, inspecting, analyzing, planning, prioritizing, scheduling, assigning, receiving, controlling, training, instructing, documenting, recommending and reporting
Ability to interpret and communicate policies and procedures
Ability to adapt to and work in an environment of constant change, growth and frequent interruptions
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students.
Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.

Nice To Haves

Lane and equipment maintenance experience preferred
Experience with meeting and event scheduling software, diagramming software, PowerPoint, databases, and payroll software preferred.
Experience with Event Management System – Enterprise Version (EMS) and Meeting Matrix preferred
Extensive knowledge of bowling industry and best practices
Experience with meeting and event scheduling software, diagramming software, PowerPoint, databases, and payroll software preferred
Ability to work with a diverse, frequently changing population of students, staff and faculty

Responsibilities

Provides on-site facility and event supervision
Schedules appropriate levels of staffing to ensure all programs and events are produced and executed in a high-quality and safe manner
Ensures accurate input and record-keeping for all reservation and event transactions in the EMS database
Ensures the safety and security of all facility occupants, customers and guests.
Provides immediate response to situations, and communicates appropriately with the A.S. Safety Manager and Assistant Director of Business Development.
Formulates and submits written incident reports immediately after situations occur
Assist in planning, organizing, promoting, implementing and evaluating bowling leagues, tournaments, private parties, Exercise and Nutritional Sciences Department classes, special events, retail sales and walk-in use of Aztec Lanes
Ensures quality selection and maintenance of all billiards tables, table tennis tables and video gaming systems
Assists in the development, planning, coordination and supervision of all program opportunities and ensures they are managed effectively
Ensures that programs are conducted in accordance with Associated Students rules and regulations that address participant safety as a high priority
Ensures compliance with Aztec Student Union, A.S. and University policies and procedures
Makes recommendations to supervisor on potential programming changes, needs and ideas to enhance the attainment of bookings for the facility
Successfully demonstrates an understanding of and commitment to mutual respect and appropriate roles of collegiality between students and staff within the context of a student-directed corporation
Maintains objectivity in all interactions with students, devoid of personal bias or preference, to ensure all staff recommendations and advice contribute to student decision-making which is free of undue influence and considers all pertinent information as well as any viable alternatives
Assists supervisor in defining target markets to assess and grow programs and services.
Assists in the ongoing assessment of programs using techniques such as participant evaluations, written surveys, focus groups and informal discussions
Ensures web page content is compelling and accurate
Initiates and ensures the timely placement of print advertisements and marketing requests
Assists others in department with special tasks as assigned