AYS/DTS Agent

PCH Hotels & Resorts • Point Clear, AL

10d • Onsite

About The Position

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us! As an At Your Service/Delighted to Serve Agent, you will be a central point of contact for our guests, helping create a seamless and memorable experience throughout their stay. This role is responsible for answering guest calls, logging and following up on requests, providing resort and local area information, and ensuring each guest receives prompt, friendly, and professional service.

Requirements

• Exceptional Phone Service
• Guest Requests
• Issue Resolution
• Resort Knowledge
• Guest Assistance
• Hotel Ambassador
• Technical Skills
• Room Service Support
• Documentation
• Multitasking
• Service Excellence

Responsibilities

• Answer guest calls promptly with warmth, professionalism, and excellent phone etiquette.
• Accurately log guest requests and ensure timely follow-up and resolution.
• Take ownership of guest concerns and work quickly to provide positive solutions.
• Maintain strong knowledge of hotel amenities, restaurants, room service menus, golf offerings, local attractions, and surrounding area information.
• Provide accurate directions, recommendations, and helpful information to enhance the guest experience.
• Promote resort outlets, services, amenities, gift shops, lounges, and special offerings.
• Utilize property management systems, PBX switchboard consoles, guest request systems, and Food & Beverage posting terminals as needed.
• Assist guests with room service information, payment options, and order-related questions.
• Record guest concerns and complaints accurately in the guest response program for proper follow-up.
• Manage multiple calls, requests, and guest needs with strong organization and attention to detail.
• Anticipate guest needs and continuously look for opportunities to exceed expectations.

Benefits

• Health, Dental, and Vision Coverage
• FSA and HSA options
• 401(k) with Company Match
• Exclusive Discounts on hotel stays, dining, golf, and retail
• Opportunities for ongoing training, professional development, and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed