“On-Call” AWS Technician

Ampcus Inc. • Washington, DC

16h • Onsite

About The Position

Ampcus Inc. is seeking a motivated candidate for an "On-Call" AWS Technician role. This position requires ensuring continuous 24/7 coverage outside of working hours for technical emergencies, such as server failures. The technician will be responsible for responding to and resolving emergency scenarios, including vulnerabilities, active threats, and server connectivity issues, within a 60-minute timeframe.

Requirements

• Must be available for "on-call" duties, ensuring 24/7 coverage outside of working hours.
• Must be able to respond within sixty (60) minutes of receiving a call from the COR.
• Must be able to address technical emergencies such as server failures, vulnerabilities, and active threats.
• Must be able to communicate effectively with the COR and work towards resolution of issues.

Nice To Haves

• Having a primary and secondary on-call assignment is recommended.

Responsibilities

• Establish a monthly schedule for personnel to be "on-call", ensuring continuous 24/7 coverage outside of working hours for technical emergencies.
• Designate at least one Key Personnel as "on-call" for contact by the COR or COR at any given day and time.
• Respond to and assist or escalate common emergency scenarios (e.g., responding to a vulnerability or active threat, re-establishing connection after server failure).
• Respond within sixty (60) minutes of receiving a call from the COR during designated on-call shifts.
• Address reported issues until the COR is satisfied that the communication and issues have been sufficiently resolved or can be postponed until the next business day.
• Propose alternative structures for on-call support to the COR in writing for review and approval.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed