AWS Technical Account Manager

Ingram Micro • Buffalo, NY

6d • Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! This position is located in one of our offices in Miami, FL, Austin, TX, or Buffalo, NY with the opportunity for a hybrid schedule with 2 days remote per week. Excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Requirements

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 4+ years hands on experience supporting AWS
• 3+ years of design/ implementation/ operations/ consulting with distributed applications experience
• 3+ years’ experience within a SaaS environment
• Technical Account Manager position managing or supporting software configurations and translation of client requirements
• 3+ years’ experience deploying, configuring, and troubleshooting software or networking equipment
• Knowledge and experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53
• In-depth knowledge of AWS services, architecture and Well Architected Framework
• Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders
• Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
• Strong presentation abilities
• Efficiently manages priorities both independently and in team environments
• Demonstrates sound decision-making while balancing multiple priorities
• Exercises independent judgment and adheres to deadlines and schedules
• Strong listening skills and the ability to tailor solutions to client requirements
• Technically minded, continually learning new technologies to support client partner needs
• Bachelor’s degree or equivalent within Information Technology, Computer Science, or related discipline
• One or more valid AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Responsibilities

• Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Champion and advocate for customer requirements with AWS (e.g. feature request)
• Participate in customer requested meetings (via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work directly with the support team to ensure that customer issues are resolved as expediently as possible
• Produce and update documentation as required for both internal and customer facing purposes
• An active and contributing member of our internal AWS technical community
• Build and maintain a strong relationship with partners and internal technical team
• Keep up to date with current and future technologies, products and strategies
• Build and enhance relationships with peers
• Continue development of TAM and technical skills
• Maintain relevant vendor certifications

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees