AWS Devops Support Engineer
Conch Technologies•Phoenix, AZ
•Onsite
About The Position
An AWS Support Engineer is a technical professional with 5-12 years of experience responsible for providing support to customers using Amazon Web Services (AWS). This role involves troubleshooting, resolving technical issues, optimizing cloud infrastructure, and ensuring customer satisfaction. This position requires strong understanding of AWS/Azure core services, Terraform, scripting and automation tools, K8, Docker, CI/CD, and monitoring/logging solutions. AWS certification is mandatory.
Requirements
- 5-12 years experience
- Strong understanding of AWS/Azure core services (e.g., EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch)
- Terraform - Good hands on experience with TFE
- Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation)
- Good understanding of K8, Docker and containerization platform
- CI/CD-end to end deployment process -any tool - Jenkins, GitHub, ArgeCD
- CI/CD AWS Pipeline and any orchestration tools
- Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on AWS
- AWS certification is mandatory
Responsibilities
- Provide expert-level support for Azure/AWS services including Security and role.
- Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.
- Debug and resolve issues related to application deployment, scaling, and monitoring on AWS.
- Assist customers with setting up, configuring, and managing AWS environments.
- Guide customers on best practices for deploying and managing workloads on AWS.
- Help customers migrate on-premises applications to AWS.
- Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.
- Provide guidance on securing AWS environments, including IAM roles, policies, encryption, and compliance.
- Assist with configuring and troubleshooting AWS Load Balancers, Route 53, and Direct Connect.
- Analyze and optimize the performance of AWS resources and applications.
- Provide recommendations for cost optimization, resource allocation, and autoscaling.
- Respond to and resolve customer-reported incidents in a timely manner.
- Escalate complex issues to AWS product teams and follow up until resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
