AWS Contact Center Foundation Engineer

Cynet Systems • Plano, TX

2d

About The Position

This role focuses on designing, configuring, and deploying Amazon Connect contact center solutions. The engineer will integrate Amazon Bedrock for Generative AI capabilities, develop contact flows, and build integrations with various AWS services. The position also involves configuring security, monitoring, and operational best practices, and collaborating with business and technical teams.

Requirements

• 5+ years of experience in AWS cloud technologies.
• Hands-on experience with Amazon Connect implementation and administration.
• Experience with Amazon Bedrock and Generative AI use cases.
• Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
• Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
• Proficiency in Python, Node.js, or Java for serverless development.
• Strong verbal and written communication skills.

Nice To Haves

• Experience integrating CRM/ITSM platforms such as Salesforce or ServiceNow.
• Familiarity with Infrastructure as Code using CloudFormation, CDK, or Terraform.

Responsibilities

• Design, configure, and deploy Amazon Connect contact center solutions.
• Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
• Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
• Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
• Configure security, IAM roles, encryption, monitoring, and operational best practices.
• Collaborate with business and technical teams to gather requirements and implement solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed