AWS Connect System Administrator - Senior

TekSynap•, IN

13d•$75,000 - $105,000•Remote

About The Position

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. This role involves administering and supporting cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. The position requires day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. Management of telephony workloads and services within AWS Connect is crucial, ensuring high availability, security, and performance for mission-critical communication. Monitoring cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime is also a key responsibility. The role includes implementing and maintaining system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. Utilization of Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration is expected. Support for secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements, is necessary. Contribution to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers, and participation in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos are part of the role. The position also requires serving in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.

Requirements

Active Top Secret Clearance
Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center.
Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience.
Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.)
US Citizen

Nice To Haves

3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments.
7+ years of experience administering Linux systems
Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar.
Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required.

Responsibilities

Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.