AWS Connect Engineer

Accenture • Toronto, ON

5d • CA$99,450 - CA$209,900 • Hybrid

About The Position

As an AWS Connect Engineer, you will lead the design, implementation, and optimization of AWS Connect solutions to support enterprise cloud transformation and AI-driven initiatives. You will collaborate with cross-functional teams to deliver scalable, secure, and cloud-native contact center solutions, drive integration with enterprise platforms, and provide technical leadership throughout the migration and delivery lifecycle.

Requirements

• At least 5+ years of AWS Connect / contact center engineering experience in large enterprise environments.
• Strong AWS cloud architecture and migration expertise.
• Hands-on experience with AWS Connect integrations and enterprise technology ecosystems.
• Experience building cloud-native, API-driven, and microservices-based solutions.
• Strong stakeholder management and communication skills.
• Bachelor's in computer science or related field.

Nice To Haves

• Banking or financial services experience.
• Experience with Generative AI and Agentic AI solutions.
• AWS certifications (Solutions Architect / Developer Associate or higher).
• Sierra platform experience is preferred.
• Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office.

Responsibilities

• Design and implement AWS Connect solutions for enterprise contact center and migration initiatives.
• Build scalable, secure, and enterprise-compliant cloud integrations.
• Partner with business, engineering, infrastructure, and security teams to drive technical implementation decisions.
• Develop technical documentation, configuration artifacts, and governance approvals.
• Support integration of AWS Connect and related AWS services with enterprise technology platforms and contact center solutions.
• Provide hands-on technical support throughout delivery and migration lifecycle.

Benefits

• The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior