AWS Cloud Infrastructure and Operations Delivery Manager

PricewaterhouseCoopers•Chicago, IL

2d•Remote

About The Position

As a Cloud Infrastructure and Operations Delivery Manager, you will oversee client-facing cloud infrastructure and operations work within our Advisory practice, focusing on Amazon Web Services delivery, platform support, and network architecture. As a Manager, you will lead teams, coach junior professionals, and drive assigned workstreams by balancing project planning, delivery timelines, and quality expectations while applying sound judgment across complex client needs. In this role, you will guide cloud infrastructure, operations, and service management efforts, coordinate issue resolution, and help shape reliable AWS-based solutions that support client objectives. You will collaborate with multidisciplinary teams to deliver scalable and secure technology platforms. You will be responsible for analyzing complex problems, developing high-quality deliverables, and cultivating meaningful client relationships. By embracing technology and innovation, you will enhance your delivery and encourage others to do the same, contributing to the success of our firm.

Requirements

At least a Bachelor's degree
At least 5 years of experience in cloud infrastructure delivery, including 2 or more years leading AWS work at enterprise scale

Nice To Haves

Preference for at least one of the following fields of study: Computer Science, Information Technology, Information Systems, Engineering
At least one of the following: AWS Certified Solutions Architect Professional or AWS Certified DevOps Engineer Professional preferred; PMP, PMI-ACP, or Certified ScrumMaster
Master's of Science or an MBA is preferred
Executing AWS partner motions, including Migration Acceleration Program (MAP) funding, proofs of concept, co-sell activities, and AWS Marketplace private offers
Delivering cloud transformation initiatives within industry environments
Demonstrating AWS cloud infrastructure delivery across client engagements
Leading teams through project planning, execution, and delivery
Coaching junior professionals and reviewing deliverables for quality

Responsibilities

Leading cloud infrastructure and operations delivery workstreams for AWS-based client environments
Managing project planning, budgeting, execution, and timeline tracking across infrastructure initiatives
Guiding teams through cloud architecture design, network deployment, migration, and modernization activities
Reviewing technical deliverables for cloud infrastructure, virtualization, connectivity, and security controls
Coordinating incident resolution, root-cause analysis, and operational troubleshooting across cloud and network platforms
Validating service management processes, operational readiness, and support procedures for client environments
Mentoring junior team members and using work review sessions to build technical depth and delivery skills
Identifying opportunities to improve cloud operations through automation, digital tooling, and AI-enabled workflows
Building client relationships and communicating technical options, risks, and delivery status to stakeholders