AWS Cloud Engineer - Platform Operations

Miratech•Canada, NC

1d•Remote

About The Position

Miratech is looking for an experienced AWS Cloud Engineer – Platform Operations to support and optimize AWS infrastructure powering Amazon Connect and enterprise cloud platforms. This role combines AWS Cloud Operations, Site Reliability Engineering (SRE), Infrastructure Automation, and Observability to deliver highly available, secure, and scalable cloud solutions. The ideal candidate will have strong experience with AWS services, Terraform, Infrastructure as Code, cloud automation, production support, and observability across enterprise environments.

Requirements

5+ years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering (SRE).
Strong hands-on experience with AWS services including Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, and DynamoDB.
Strong experience with Terraform and Infrastructure as Code (IaC).
Experience with Python, AWS CLI, PowerShell, or similar automation tools.
Experience with GitHub, GitHub Actions, Jenkins, and CI/CD pipelines.
Hands-on experience with observability tools such as Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.
Experience supporting production environments, incident management, change management, and release management.
Strong communication and stakeholder management skills.

Nice To Haves

AWS Certification (Solutions Architect, DevOps Engineer, or equivalent).
Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms.
Experience with ServiceNow and automated remediation solutions.
Understanding of High Availability, Disaster Recovery, and operational resiliency.

Responsibilities

Support and enhance AWS infrastructure for Amazon Connect and related platform services.
Manage Infrastructure as Code (IaC) using Terraform and automate operational tasks using Python and AWS CLI.
Improve platform reliability by supporting incident response, RCA, disaster recovery, and production readiness activities.
Build self-healing automation and operational runbooks to reduce manual effort.
Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.
Support CI/CD pipelines, cloud deployments, and release management activities.
Collaborate with engineering and operations teams to improve cloud scalability, security, and operational excellence.