Awake Overnight Low Threshold Housing Resident Assistant

Victory Programs Inc • Boston, MA

10d • Onsite

About The Position

The Awake Overnight Low Threshold Housing Resident Assistant maintains and manages the residence, creates a supportive and welcoming environment for residents, and supports staff and daily program operations. The role is at Visions of Victory, a low-threshold transitional living program in Jamaica Plain that uses a Housing First and harm reduction model and serves people experiencing homelessness, substance use or opioid overdose risk, and health or mental health conditions, including people facing multiple barriers to housing. The position reports to the Program Director or their designee and requires staff to remain awake throughout the shift.

The Resident Assistant helps maintain a safe, orderly, hazard-free residence; supports fire safety; follows program policies; engages residents using relationship building and de-escalation approaches; documents shift observations and incidents; assists with resident belongings and household supplies; performs administrative tasks; communicates shift updates; conducts scheduled safety, security, and wellness checks; and collaborates with the team to provide client-centered services. The role also includes supervision, meetings, and training as requested, and may involve supporting agency events and other duties assigned by a supervisor.

Requirements

• High school diploma or equivalent.
• Ability to work effectively with people across diverse racial and ethnic backgrounds, sexual orientations, gender identities, sexes, drug cultures, age groups, religions, countries of origin, disabilities, and economic statuses.
• Knowledge of or openness to addiction/recovery and harm reduction practices and philosophy, or willingness to acquire this knowledge within the first six months of employment.
• Excellent verbal communication skills, including the ability to have open and affirming conversations.
• Ability to relate to and work with residents in a helpful, directive, and compassionate manner.
• CPR certification, which may be obtained upon hire.
• Completed TB screening, which may be obtained upon hire.
• Three work-related professional references, at least two of which must be from a manager or supervisor.

Nice To Haves

• Experience working with families, parents, and youth experiencing housing instability and trauma.
• Previous experience in nonviolent crisis intervention, de-escalation, and milieu management.
• Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, sex work, and health-related social issues faced by people who use drugs.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, writing, and communication skills.
• Proficient computer skills, including Microsoft Word, Excel, and other databases.
• Valid Massachusetts driver’s license and safe driving points of 00, 98, 99, 01, 02, or 03.

Responsibilities

• Maintain the residence in good repair, orderly condition, and free from hazards.
• Ensure fire safety standards are met and enforce policies and procedures for a safe, appropriate residential environment.
• Promote a healthy, supportive, and inclusive community.
• Build relationships with residents and use Nonviolent Crisis Intervention, motivational interviewing, and conflict de-escalation as needed.
• Accurately document observations, encounters, incidents, and client engagements during the shift.
• Support inventory of client belongings.
• Assist with storage, inventory, collection, distribution, and laundering of food, household supplies, and linens as directed.
• Support daily office and administrative functions, including filing, phone coverage, reception, and maintaining house records.
• Communicate facility and organizational information to management and peer staff through oral and written shift reports, daily logs, and incident reports as required.
• Attend supervision, staff meetings, clinical team meetings, and professional development training or workshops as requested.
• Conduct scheduled safety, security, and wellness rounds or checks to support residents’ well-being.
• Collaborate with the team to provide client-centered services.
• Participate in and support program events, rallies, fundraising, advocacy events, walks, and other agency functions.
• Perform other duties or tasks requested by the supervisor or their designee.
• Remain awake for the full shift.

Benefits

• Employer contributes 75% of health insurance premiums.
• Employer contributes 25% of dental insurance premiums.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, and personal time, as well as holidays.
• Upon hire, eligible staff are entitled to up to 4 personal days, 160 sick hours, 10 holidays, and 3 1/2 weeks of vacation; amounts adjust based on full-time or part-time status, and vacation allocation increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED