Awake Overnight Counselor

EAST HOUSE CORPORATION•Rochester, NY

About The Position

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Awake Overnight Counselor provides alert, awake overnight supervision, monitoring the environment for safety and security, and supports the facility's operational needs to maintain a safe, clean, and recovery-focused environment.

Requirements

High School Diploma or GED; or Equivalent experience in lieu of education.
Prior residential support or case management experience preferred.
Possess excellent verbal and written communication skills.
Exceptional customer service skills with commitment to helping others.
Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).

Responsibilities

Supervises clients in managing medications according to East House medication policies and procedures.
Properly logs medications and ensures documentation is consistent with medication changes.
Performs medication book audits as directed by immediate supervisor.
Monitors the environment regularly to ensure safety and security.
Responds immediately to crises and emergencies following East House policies.
Provides light housekeeping, stocks kitchen supplies, and performs basic clerical support tasks.
Prepares household supply inventories as directed.
Performs routine facility maintenance, including exterior maintenance such as clearing pathways.
Completes unit-specific overnight checklist items.
Ensure all client interactions, service plans, and progress are documented accurately according to East House standards and regulatory requirements.
Provides regular updates and progress reports to supervisors and stakeholders regarding client status and goals.