AVP, Technology Infrastructure and Operations

Nationwide•Columbus, OH

17h•$154,000 - $290,000•Hybrid

About The Position

Nationwide's Technology team is seeking an AVP, Technology Infrastructure and Operations who is passionate about enabling a Fortune 100 company to drive innovation and adopt new technologies. This role reports to the leader of Technology Operations and provides enterprise leadership for critical operational capabilities that ensure the stability, resilience, and advancement of Nationwide’s technology environment. The position is accountable for a broad portfolio including 24x7 enterprise command center and batch operations, major incident management, workload automation product ownership, Technology Services practitioners, run governance, citizen development for operational tooling, and the advancement of AI and AIOps capabilities. The role focuses on strategic direction to enhance operational readiness, service stability, observability, automation, and execution, while establishing sustainable practices to improve enterprise technology operations and reduce operational risk. This leader will collaborate with various Nationwide departments, including cyber, architecture, products, engineering, and business leadership, to align priorities, reduce risk, and address complex technology challenges.

Requirements

Undergraduate studies in computer science, information systems, engineering, business, or a related field.
Minimum of 10 years in Technology operations, engineering, service management, infrastructure, platform leadership, or a related discipline.
Significant experience leading enterprise-scale 24 x 7 operations, command center, production support, or technology service organizations required.
Demonstrated expertise in major incident management, batch operations, workload automation, operational resilience, IT Service Management, platform or product ownership, vendor management, financial management, and technology strategy.
Strong understanding of artificial intelligence and AIOps concepts, with the ability to translate them into practical, sustainable, and responsible operational capabilities.
Exceptional executive presence, judgment, communication, critical thinking, strategic thinking, and relationship-management skills.
Ability to lead through ambiguity, influence across organizational boundaries, make decisions under pressure, and convert operational challenges into clear, prioritized, executable strategies.

Nice To Haves

Degree preferred.
Experience managing large process teams and complex, highly integrated technology environments preferred.
Experience in SEPM and/or architecture, particularly involving product ownership, software development practices, platform strategy, and technology lifecycle management, is preferred.

Responsibilities

Provides enterprise leadership for Technology Operations capabilities that support the stability, resilience, and ongoing advancement of Nationwide’s technology environment.
Leads an integrated portfolio spanning Enterprise Command Center operations, 24 x 7 batch operations, workload automation, run governance, citizen development for operations tooling, and responsible adoption of artificial intelligence and AIOps.
Provides strategic direction for major incident management, operational monitoring, escalation, recovery, service stability, and continuous improvement. Ensures operational priorities are aligned to enterprise resiliency, reliability, risk reduction, and business outcomes.
Owns or oversees product strategy and lifecycle management for the enterprise workload automation platform, including prioritization, roadmap development, stakeholder alignment, vendor relationships, operational readiness, and continuous improvement.
Leads the evolution of operations tooling and platforms, including ServiceNow, observability capabilities, CMDB-related processes, workload automation, reporting, workflow, and automation solutions. Promotes product ownership, standardization, measurable service outcomes, and reduced operational friction.
Establishes governance and operating practices that improve operational readiness, accountability, risk management, service stability, technology execution, and disciplined delivery across technology teams and business partners.
Advances practical, responsible, and scalable AI-enabled operations. Formalizes AIOps capabilities, supports agentic and automation use cases where appropriate, establishes sustainable support models, and ensures AI solutions are governed, secure, measurable, and integrated into operational workflows.
Provides leadership to direct and indirect reports, including career development, performance management, succession planning, workforce planning, and pay determination and communication.
Accountable for the financial activities required to operate the environment, including budgeting, forecasting, capital spend projections, resource planning, cost optimization, and demonstrating the value of operational investments.
Leads operational vendor management and builds strong relationships with strategic partners, including technology-platform and observability vendors. Holds vendors accountable for service quality, innovation, resiliency, and value.
Partners effectively across technology, security, risk, architecture, engineering, product, infrastructure, finance, human resources, and business leadership. Influences decisions across organizational boundaries, especially when operational outcomes depend on shared accountability.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire